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# Service Desk (Second Shift)

- **Company:** United Software Group, Inc.
- **Location:** Columbus, OH, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Information Systems, Desktop Computing, Monitoring of Systems, Issue Tracking Systems, Networking Hardware, Jabber, Microsoft Office, Windows PowerShell, System Testing, Network Routers, Grafana, Information Technology, Operational Systems, Cisco, Servicenow
- **Published:** June 20, 2026
- **Apply:** https://www.careerjet.com/jobad/usca9766a29b819c8c6e1d3ee31e1f583e

## About the Role

Seeking a Service Desk 1 professional to provide call center, maintenance, documentation, and technical support to information system users and IT specialists. This role requires strong customer service skills, troubleshooting abilities, detailed documentation experience, and proficiency with ticketing and help desk systems. Must-Have Qualifications
5+ years of experience using Help Desk/Ticketing tools
3+ years of experience with high-level documentation and detailed ticket management
Excellent phone-based customer service experience
Ability to work the required second-shift schedule
Experience monitoring and supporting IT systems and users Required Skills
ServiceNow
Remedy
IRIS
PowerShell
Genesis
UEM
Grafana
Microsoft Office 365
Cisco Finesse
Cisco Jabber
Ticket Management & Documentation
Incident Tracking & Resolution
Systems Monitoring

## Description

Provide first-level support for IT users and systems
Manage and document incidents, requests, and resolutions within ticketing systems
Maintain accurate and detailed service records
Execute system testing and validation procedures
Support application maintenance activities
Create, organize, and maintain technical documentation
Monitor operational systems and escalate issues when necessary
Deliver exceptional customer service through phone and ticket support
Troubleshoot hardware, software, and network-related issues
Support backup and recovery activities as needed Preferred Technical Knowledge
Computers and Electronics
Telecommunications Technologies
IT Security Principles
Motorola MCC 7500 Radio Console
Network Standards, Protocols, and Procedures
Operating System Installation and Configuration
Routers, Switches, Bridges, and Network Hardware
Technical Writing and Documentation Top Priority Skills
ServiceNow / Ticketing System Experience
High-Level Documentation Skills
Excellent Phone Support Experience
Troubleshooting & Incident Resolution
Systems Monitoring & Support
eye, Job Description: Commons at Grant-Columbus, Ohio Contingent-On Call All Shifts Job Summary The Front Desk Clerk is responsible for maintaining the safety, security, and o…

 + 13 days ago, Job Description: Berwyn Place East located in Columbus, Ohio Contingent-On Call All Shifts Job Summary The Front Desk Clerk is responsible for maintaining the safety, sec…
 + 13 days ago
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