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# Data Support Specialist

- **Company:** Opportunity Inc
- **Location:** Millersville, MD, United States
- **Salary:** $43,680.0 - $47,840.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Spreadsheets, Document Management Systems
- **Published:** June 20, 2026
- **Apply:** https://www.juju.com/job/00000000g9gaas

## About the Role

+ Experience with data entry, reporting, or documentation systems (iCare Manager preferred)

 + A basic understanding of DDA's services, funding streams and service documentation requirements.

 + Strong attention to detail with the ability to interpret context and apply judgment

 + Intermediate Excel or spreadsheet skills (data entry, tables, basic organization, filtering, sorting, etc.)

 + Ability to communicate clearly and professionally across all levels of staff

 + Ability to work with autonomy and as part of a team.

## Description

This role is responsible for maintaining the accuracy and integrity of program documentation and attendance data within iCare Manager (ICM). In addition to data entry and correction, it requires a strong understanding of service delivery, program structure, and billing implications. The position involves reviewing documentation critically, identifying inconsistencies, and determining appropriate resolutions based on operational context-including evaluating overlapping services and distinguishing true errors from valid scenarios. The position also supports staff through training and real-time guidance, while also reviewing and approving prior-day documentation within daily deadlines to ensure timely and accurate billing. Strong attention to detail, prioritization, and the ability to work within time-sensitive workflows are essential.

The Data Support Specialist serves as a key link between program operations, documentation quality, and billing accuracy, helping to reduce errors, maintain compliance, and support reliable billing processes. Salary for this position is between $21- $23/hr.

Essential Duties

 + Enter, review, and update attendance and service documentation in iCare Manager with a high degree of accuracy

 + Analyze documentation for inconsistencies, including overlapping service times, missing entries, or mismatched service types

 + Evaluate discrepancies to determine root cause, distinguishing between true errors and valid service scenarios

 + Ensure documentation aligns with service definitions, funding requirements, and billing standards

 + Compile and organize data from iCare Manager into spreadsheets for reporting and tracking purposes

 + Maintain accuracy and consistency in reporting outputs used by management and finance teams

 + Assist in identifying trends or recurring issues in documentation

 + Communicate documentation issues directly and constructively with staff

 + Maintain clear and professional communication when requesting corrections or clarification

 + Balance independent work (data review) with interactive work (staff support)

 + Escalate ongoing or unresolved issues to supervisors, ensuring appropriate visibility and accountability

Non-Essential Duties

 + Provide occasional backup support for administrative functions (e.g., front desk or team lead administrative tasks) during staff shortages

 + Additional responsibilities as assigned.

 + Daily adherence to OBI's core values


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