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# Technical Support Technician

- **Company:** Kaltec Electronics, Inc.
- **Location:** Cerritos, CA, United States
- **Salary:** $37,440.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Computer Maintenance, Issue Tracking Systems, Computer Networking Systems, Software Troubleshooting
- **Published:** June 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cb001a113575563b

## About the Role

Do you have experience in Ticketing system technical support?, Do you have a High school diploma or GED?, * High School Diploma or GED required.

 * Preferred experience in CCTV Surveillance (IP-based NVR, Analog-based DVR systems).
 * Strong networking and computer repair knowledge is a major plus.
 * Must be tech-savvy and stay updated on evolving hardware and software technologies.
 * Excellent problem-solving skills-able to troubleshoot using logic and reasoning.
 * High attention to detail-every case must be properly documented.
 * Strong multitasking skills-must handle calls, emails, chats, and tickets efficiently.
 * Must be trainable, adaptable, and eager to learn.
 * Dependability is key-we need team members who are reliable and responsible.
 * Must handle stress well-this is a high-volume call center with moments of high pressure.

## Description

Technical Support Specialist (Call Center) to serve as the first point of contact for installers and some end-users requiring technical assistance. This role focuses on providing hardware and software troubleshooting for security and surveillance products-not general IT support., * Deliver clear and concise technical guidance tailored to customer needs.

 * Provide hardware and software troubleshooting for surveillance and security products.
 * Handle inbound calls, chats, and emails to resolve technical issues efficiently.
 * Diagnose and resolve issues using systematic troubleshooting techniques.
 * Identify gaps in the Knowledge Base and suggest new content to enhance customer self-service.
 * Escalate complex issues or missing product documentation to supervisors.
 * Maintain detailed case documentation within the internal ticketing system.
 * Explain service contract provisions when handling customer concerns.
 * Assist less experienced team members when necessary.


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