> Markdown version of [/jobs/ext/596618-digital-services-product-support-engineer](https://www.wearedevelopers.com/jobs/ext/596618-digital-services-product-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Digital Services Product Support Engineer - **Company:** Komax Holding USA Corporation - **Location:** Buffalo Grove, IL, United States - **Experience:** Experienced - **Salary:** $85,000.0 - $115,000.0 - **Contract:** Permanent contract - **Skills:** Desktop Computing, Digital Data, Microsoft Office, Salesforce.Com, SAP (Applications) - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8b1c8901ec47bfd4 ## About the Role Do you have experience in SAP?, Do you have a High school diploma or GED?, High school graduate or G.E.D. or related experience - required. Electrical/Electronic or Technical Certificate or Degreed - preferred Work experience - 2 years of technical or digital work experience 2 years of technical and digital work experience in the wire harness market - preferred Requirements - Knowledge of personal computers with MS Office Knowledge of Salesforce and SAP4HC ERP Experience with networks - preferred Good oral and written communication skills Ability to lift 50 pounds Prolonged sitting and standing at trade shows ## Description Collaborate with internal and external customers to navigate Komax Digital offerings and remote tools. Provide technical expertise and direction for the Komax Digital product lines to meet company goals. Provide accurate and timely 1st-level Komax Digital support to internal and external customers. Act as a liaison with Komax Product Support Management to troubleshoot Komax Digital product issues and recommend improvements that fit our local market. Monitor and maintain case information and dashboard in Salesforce for Komax Digital product issues. Perform local Komax Digital product testing and validation. Created and distributed customer service bulletins for Komax Digital product's new features, improvements, best practices, and requirements. Assist the sales team with demonstrations and information on Komax Digital services. Develop a process to monitor, communicate, and address customer machines' performance issues based on Komax Digital data. Monitor, maintain, and update key performance indicators to management monthly. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Harnessing the Power of Open Source's Newest Technologies](https://www.wearedevelopers.com/videos/1448-harnessing-the-power-of-open-source-s-newest-technologies) - [The Agentic Enterprise: Orchestrating People, AI, and European Sovereignty](https://www.wearedevelopers.com/videos/100273-the-agentic-enterprise-orchestrating-people-ai-and-european-sovereignty) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Startup Presentation: StorX - Future of Cloud Storage](https://www.wearedevelopers.com/videos/1176-startup-presentation-storx-future-of-cloud-storage) - [More efficient software for more efficient microchips](https://www.wearedevelopers.com/videos/1164-more-efficient-software-for-more-efficient-microchips) ## Related Articles - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023)