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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Analyst - **Company:** DRUID CITY INFUSION, LLC - **Location:** Northport, AL, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Automatic Call Distributor, Build Automation, VoIP, Microsoft Outlook, Cloud Computing, Computer Literacy, Data Centers, Domain Name System (DNS), Identity and Access Management, Information Technology Operations, Virtual Private Networks (VPN), Networking Basics, Azure Active Directory, Microsoft SharePoint, TCP/IP, Wireless Access Point, Microsoft Power Automate, Office365, Firewalls (Computer Science), Fortinet, Hardware Infrastructure, User Accounts - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9568fac12f8924aa ## About the Role Do you have experience in Identity & access management?, * 3-5 years of help desk or IT support experience * Experience with Microsoft 365 * Understanding of IAM (MFA, permissions, provisioning, and SSO) * Experience with or interest in Power Automate / automation * Basic networking knowledge (VPN, DNS, TCP/IP) * Exposure to cloud based (VoiP) phone systems and call routing * Fortinet firewalls, switches, and access points experience is a plus Physical Requirements: * Ability to sit for extended periods (6-8+ hours per day) * Frequent computer use, including typing and mouse operation * Ability to view computer screens for long durations (with or without corrective lenses) * Basic mobility, including walking between work areas and occasional standing * Ability to bend, stoop, or crawl to access equipment (e.g., under desks, behind workstations) * Capability to lift and carry equipment, typically: Up to 50 lbs occasionally (especially in support, network, or data center roles) * Ability to reach and work in tight or confined spaces (e.g., server racks, wiring areas) * Good manual dexterity for handling cables, hardware components, and small tools * Ability to stand for extended periods (more common in hardware or data center roles) * Capability to climb ladders or step stools when installing or troubleshooting equipment Commitment to Diversity and Inclusivity ## Description We're hiring a Technical Support Analyst to join our IT team. This role combines front-line technical support with the opportunity to build automation solutions using Microsoft 365 and Power Automate. If you enjoy solving user issues and improving how IT operates through automation, this is a great opportunity to grow your skills in cloud, identity management, and security. Why This Role * Grow your career in M365, automation, and security * Gain hands-on experience with cloud identity (Entra ID) * Help modernize IT operations through automation * Make a direct impact on user experience and efficiency What You'll Do * Provide IT support (devices, M365 apps, access issues) * Manage user accounts and access in Entra ID (Azure AD) * Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Forms, Lists) * Build and maintain Power Automate workflows * Assist with endpoint support, basic networking, and system health * Manage the full lifecycle of IT assets (procurement, deployment, tracking, refresh, and disposal) * Follow security best practices and support compliance efforts ## Related Videos - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)