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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Technician - **Company:** Sustainable Energy Developments, Inc. - **Location:** Rochester, NY, United States (Remote available) - **Experience:** Starter - **Salary:** $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Collaborative Software, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Remote Service Software, TCP/IP, Wi-Fi Technology, Office365, Information Technology, Laptops - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5cc28b0f01ac2cbd ## About the Role Do you have experience in Vendor communication?, Do you have a Associate's degree?, * Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent work experience will be considered. * 1-3 years of desktop support, help desk, or technical support experience. * Experience supporting Microsoft Windows environments and Microsoft 365 applications. * Familiarity with workstation deployment, software installation, hardware troubleshooting, and peripheral support. * Basic knowledge of Active Directory, remote support tools, and IT service management/ticketing systems. * Understanding of desktop-level networking concepts, including TCP/IP, DNS, DHCP, VPN connectivity, Wi-Fi troubleshooting, and network printer support. * Ability to diagnose and resolve hardware, software, and connectivity issues while maintaining excellent customer service. * Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users. * CompTIA A+ certification preferred; Network+ or similar certifications are a plus. * Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and professionalism. Work Environment & Physical Requirements * Ability to lift and move computers, monitors, printers, and other technology equipment. * Ability to travel between office locations and work areas to provide onsite support. * May be required to participate in occasional after-hours maintenance, upgrades, or emergency support activities. * Primarily office-based with remote work flexibility when practical. ## Description We are seeking a customer-focused Desktop Technician to provide frontline technical support for employees across the organization. This role is responsible for installing, maintaining, troubleshooting, and repairing desktop computers, laptops, mobile devices, printers, and related technology equipment. The ideal candidate will possess strong technical troubleshooting skills, excellent customer service abilities, and a practical understanding of desktop systems, business applications, and basic networking concepts. This position plays a critical role in ensuring employees have reliable, secure, and properly functioning technology to support daily operations Essential Job Functions & Key Responsibilities: * Provide technical support for desktop and laptop computers, monitors, printers, scanners, mobile devices, and other end-user equipment. * Respond to service desk tickets, emails, phone calls, and walk-up support requests in a timely and professional manner. * Install, configure, deploy, and maintain Windows-based workstations and approved business applications. * Troubleshoot and resolve hardware, software, printing, login, and peripheral issues to minimize user downtime. * Set up new employee workstations, including imaging, software installation, account setup, and equipment deployment. * Perform routine maintenance, updates, patches, diagnostics, and equipment replacements. * Support Microsoft 365 applications, email access, collaboration tools, and common business software. * Assist with password resets, account support, profile troubleshooting, and access verification in accordance with IT policies. * Document incidents, service requests, resolutions, and asset updates within the organization's ticketing system. * Maintain inventory records for computers, peripherals, accessories, and software licenses. * Coordinate vendor repairs, warranty services, and equipment replacements when necessary. * Escalate infrastructure, security, server, and advanced networking issues to senior IT personnel. * Support office moves, workstation relocations, conference room technology, and new hire onboarding. * Educate users on approved technologies, cybersecurity awareness, and proper equipment handling. * Follow IT standards, procedures, and documentation practices to ensure consistency and compliance. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)