> Markdown version of [/jobs/ext/596923-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/596923-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Headlight Inc - **Location:** Portland, OR, United States (Remote available) - **Salary:** $60,000.0 - $71,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Computer Networks, Desktop Computing, Microsoft Office, Electronic Medical Records, Information Technology, Atlassian Tools, Laptops, User Administration - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=24408f8e6dde74f1 ## About the Role Do you have experience in Windows?, * Proven experience as an IT Support Specialist or similar role. * Strong knowledge of Windows and/or Mac operating systems. * Knowledge of Office 365 administration. * Familiarity with networking concepts and troubleshooting. * Excellent communication and interpersonal skills. * Customer-focused with a commitment to providing exceptional service. * Ability to work independently and collaboratively in a team environment. * Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) a plus. * Experience with EHR (Electronic Health Records) systems a plus. * Experience with Jira/Atlassian suite a plus. ## Description Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice. As the most trusted behavioral health partner in the Western U.S., we've established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings. Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all. This role will report into our Technical Assistance Manager, and will require travel to local offices. The IT Support Specialist will answer tickets and provide real-time technical support for our employees for our NextGen EHR, Office 365, and other software. We are looking for someone with a strong technical acumen that wants to help us improve our IT function and grow with us. You will be able to see your impact as you help our employees and clinicians provide care for our clients in their greatest time of need. This role will be primarily remote with some travel required to our Portland area offices as needed., * Provide first-level support to end-users for hardware, software, and network-related issues. * Install, configure, and maintain hardware and software components, including desktops, laptops, and printers. * Troubleshoot and resolve technical problems in a timely manner, escalating issues as needed. * Collaborate with IT team members to implement and maintain IT policies and procedures. * Assist in the administration of IT systems, including user account management and access control. * Conduct technology training sessions for employees to enhance their proficiency with IT tools. * Stay current with industry trends and technologies to provide proactive recommendations for system improvements. * Performs other duties as assigned. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [The Future of Developer Experience with GenAI: Driving Engineering Excellence](https://www.wearedevelopers.com/videos/1107-the-future-of-developer-experience-with-genai-driving-engineering-excellence) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [The AI-Fluent Team: A Playbook for Driving Enterprise AI Transformation](https://www.wearedevelopers.com/videos/100068-the-ai-fluent-team-a-playbook-for-driving-enterprise-ai-transformation) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)