> Markdown version of [/jobs/ext/597046-assistant-vice-president-avp-it-operations-l2-application-support](https://www.wearedevelopers.com/jobs/ext/597046-assistant-vice-president-avp-it-operations-l2-application-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Assistant Vice President (AVP), IT Operations - L2 Application Support - **Company:** Allied Llc - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $140,000.0 - $155,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Batch Processing, Cloud Computing, Middleware, Issue Tracking Systems, Information Technology Operations, Knowledge Management, Release Management, Systems Architecture, Web Platforms, Datadog, Enterprise Software Applications, Mttr, Data Analytics, Servicenow - **Published:** June 20, 2026 - **Apply:** https://www.careerjet.com/jobad/use6dd57e5ac2f216cf1c6795464a29046 ## About the Role You stay calm under pressure and bring clarity during production incidents. You can make sound operational decisions with incomplete information. You hold teams accountable while building credibility and trust. You know how to balance urgency with operational discipline. You improve systems, not just react to problems. Required Experience: 10+ years of experience in IT operations, production support, or application support leadership roles. Strong background supporting enterprise-scale insurance or financial services environments. Proven ownership of mission-critical L2 support functions within high-availability ecosystems. Deep understanding of ITIL processes including Incident, Problem, Change, and Release Management. Experience leading globally distributed support organizations across multiple time zones. Strong experience with monitoring platforms, observability tooling, and enterprise ticketing systems. Demonstrated success improving service reliability, operational maturity, and MTTR. Technical & Functional Expertise: Enterprise application support within complex multi-system architectures. Familiarity with cloud and hybrid infrastructure environments. Experience supporting APIs, middleware, batch processing, and integration-heavy platforms. Insurance platform experience across policy, claims, or billing systems is strongly preferred. Strong vendor management and cross-functional coordination capabilities. Data-driven operational reporting, KPI ownership, and service performance management. Leadership Expectations: High standards for execution, accountability, and consistency. Strong operational judgment during high-severity incidents. Executive presence and clear communication during outages and risk escalations. Ability to create structure, drive alignment, and enforce operational rigor across teams. Focused on measurable outcomes, resilience, and continuous improvement. ## Description This role is for an operator. Someone who thrives on structure, make decisions quickly, and keeps critical systems stable when pressure is high. As AVP, IT Operations - L2 Application Support, you will lead production support across a 24/7 insurance technology environment supporting policy administration, claims, underwriting, billing, and digital platforms. You will own operational execution for incident management, problem management, service restoration, and production stability. The environment is fast-moving, highly visible, and accountability driven. Success in this role comes from operational discipline, strong leadership, sound judgment, and the ability to drive measurable improvement across teams and systems., Serve as the SME for ServiceNow ITSM processes and operational governance. Lead global L2 application support for enterprise insurance platforms operating in a 24/7 environment. Drive incident triage, escalation management, service restoration, and post-incident accountability for critical production issues. Ensure SLAs, OLAs, and service availability targets are consistently achieved. Lead distributed support teams across onshore and offshore models, including shift planning, workload balancing, coaching, and performance management. Partner closely with L1 support, L3 product and engineering teams, infrastructure teams, and external vendors to accelerate issue resolution. Establish and maintain operational standards including runbooks, knowledge management, support procedures, and escalation paths. Drive problem management initiatives focused on reducing recurring incidents, operational friction, and avoidable downtime. Oversee monitoring, alerting, observability, and event management practices across supported applications. Ensure operational readiness for releases, deployments, and production cutovers. Support audit, compliance, and regulatory requirements common within insurance and financial services environments. Lead continuous improvement initiatives focused on automation, resiliency, and operational efficiency. Provide concise executive-level communication during major incidents and high-severity outages. ## Related Videos - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) - [Developer’s Perspective: Overview of the Tezos Blockchain Ecosystem](https://www.wearedevelopers.com/videos/237-developer-s-perspective-overview-of-the-tezos-blockchain-ecosystem) - [What Developers Get Wrong About Application Quality](https://www.wearedevelopers.com/videos/233-what-developers-get-wrong-about-application-quality) - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Exploring BOS: The Blockchain Operating System by NEAR Protocol](https://www.wearedevelopers.com/videos/781-exploring-bos-the-blockchain-operating-system-by-near-protocol) - [Software Engineering Social Connection: Yubo’s lean approach to scaling an 80M-user infrastructure](https://www.wearedevelopers.com/videos/1583-software-engineering-social-connection-yubo-s-lean-approach-to-scaling-an-80m-user-infrastructure) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development)