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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Google Cloud Engineer (GECX) - **Company:** TELUS - **Location:** Charlottesville, VA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Web Interfaces, Artificial Intelligence, Cloud Computing, Information Technology Consulting, Identity and Access Management, Mobile Application Software, Machine Learning, Google Cloud, AI Platforms, Information Technology, Grpc - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b2f612e6657830c4 ## About the Role Do you have experience in gRPC?, * Bachelor's degree in Computer Science, Engineering, Business, or related field; advanced degree is an asset. * 5+ years of experience in technology consulting, digital transformation, or customer experience, with a focus on AI/ML solutions. * Preferred: Active Google Cloud Professional Certifications such as Professional Cloud Architect, Professional Machine Learning Engineer, or Professional Data Engineer. * Practical expertise with Google Customer Engagement Services (formerly CCAI). * Proven success delivering AI/ML-powered customer engagement or contact center solutions. * Strong understanding of customer experience design, contact center operations, and key CX metrics. * Excellent communication and presentation skills for both executive and technical audiences. ## Description You will play a critical role in expanding our expertise in Conversational Agents, Agent Assist, and Conversational Insights, ensuring TELUS Digital continues to lead in AI-powered customer experience transformation. The role requires a combination of strategic execution, technical understanding of Google CES products, and strong business acumen., * Stay current on Google CES advancements, generative AI, and NLP trends to recommend and integrate new capabilities. * Contribute to the development of innovative solutions and accelerators on the Google CES platform. Ensure delivery excellence and solution scalability by applying best practices and proven technical approaches. * Encourage a culture of innovation and continuous improvement within the team., * Lead the architecture and development of Google Cloud environments specifically optimized for Gemini Enterprise Customer Experience (GECX) deployments. * Design and implement secure integrations between GECX, Google Cloud AI services and external platforms, including defining and configuring real-time CCaaS audio ingestion methods such as SIPREC and gRPC, as well as mobile applications and web interfaces. * Configure identity and access management (IAM) and secure service accounts to ensure governed access to GECX components. ## Related Videos - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [Exploring the Power of gRPC-Gateway for Writing RESTful Services](https://www.wearedevelopers.com/videos/2072-exploring-the-power-of-grpc-gateway-for-writing-restful-services) - [This App Reached 10,000 Users in One Week. Here's How.](https://www.wearedevelopers.com/videos/100329-this-app-reached-10-000-users-in-one-week-here-s-how) - [Cloud Run- the rise of serverless and containerization](https://www.wearedevelopers.com/videos/106-cloud-run-the-rise-of-serverless-and-containerization) - [A Computer Is All You Need](https://www.wearedevelopers.com/videos/100142-a-computer-is-all-you-need) - [Supercharge your cloud-native applications with Generative AI](https://www.wearedevelopers.com/videos/950-supercharge-your-cloud-native-applications-with-generative-ai) ## Related Articles - [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [The Prompt Engineer ✍️](https://www.wearedevelopers.com/magazine/216-the-prompt-engineer) - [SEO in an AI world - Google vs. ChatGPT and survival tips for content creators](https://www.wearedevelopers.com/magazine/534-seo-in-an-ai-world-google-vs-chatgpt-and-survival-tips-for-content-creators) - [16 Ways Developers Can Use ChatGPT-4 and GPT-4o](https://www.wearedevelopers.com/magazine/204-16-ways-developers-can-use-chatgpt-4-and-gpt-4o)