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# HNW Lending Product Support Associate

- **Company:** Morgan Stanley
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $58,000.0 - $115,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft SharePoint, Tableau (Software)
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6a7bee55ba5df198

## About the Role

Do you have experience in Financial product expertise?, Do you have a Bachelor's degree?, * Minimum 2 years of banking/finance industry experience.

 * BA or BS degree

Qualifications (PREFERRED):

 * Customer support and operations background

Skills / Abilities

 * Excellent verbal and written communication skills. Extraordinary client service aptitude.
 * Problem solving. Demonstrate creativity and thoughtful solutions in framing private banking transactions.
 * Self-starter with the ability to work under pressure, meet deadlines, multi-task and manage expectations.
 * Detail orientation with strong organizational and analytical skills.
 * Proficient with Microsoft Office especially Excel and PowerPoint. Tableau/Access/SharePoint skills a plus.

## Description

We are seeking a high potential SBL Product Support Desk specialist to provide direct support to Financial Advisors, Service Processionals, and Private Bankers through comprehensive knowledge of all SBL products and services. The candidate will develop the skills required to become an SBL subject matter expert and establish key partnerships with Sales, Risk, Legal, Operations, Credit and other key constituents. In addition, team members share their expertise through formalized presentations with Sales partners. The team also work closely with product managers to provide feedback on challenges faced by our Sales and internal partners and recommend product enhancements. The role requires an understanding of both bank and broker dealer SBL product offerings., * Provide best in class service and support to Private Bankers, Financial Advisors, and Service Professionals.

 * Partner closely with Sales and other internal partners to ensure complex transactions are escalated appropriately.
 * Prepare and provide Bank Reference Letters and Letters of Intent as requested by Sales partners.
 * Review and approve Power of Attorney on client SBL accounts.
 * Develop and deliver SBL training content and material for presentations to Sales partners.
 * Ensure an exceptional experience by providing feedback to product managers on potential product and service enhancements.
 * Use data to analyze business trends, create reports, presentations, and other materials for management.
 * Assist with various projects and reporting as required by management including detailed presentations outlining the team's performance, strategy, and initiatives.


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