> Markdown version of [/jobs/ext/597840-it-end-user-services-technician-level-1](https://www.wearedevelopers.com/jobs/ext/597840-it-end-user-services-technician-level-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT End User Services - Technician Level 1 - **Company:** JOB WORLD - **Location:** Exton, PA, United States - **Salary:** $50,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Data as a Services, Issue Tracking Systems, Virtual Private Networks (VPN), Virtual Desktops, Remote Access Technology, User Environment Management, Data Processing, Enterprise Software Applications, Laptops - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b8b0202ce8f150d8 ## About the Role Do you have experience in Ticketing system technical support?, Do you have a Associate's degree?, * Basic understanding of Windows operating systems and common enterprise applications. * Familiarity with ticketing systems and service desk workflows. * Strong customer service skills and a willingness to learn. * Must be able toparticipatein and on-call rotation to provide after-hours support Education and Experience Requirements * Associate's degree in Information Technologyor equivalent experience. * Prior help desk or customer support experience. * Entry-levelIT certifications (e.g., CompTIA A+). Physical Factors/Environment: Must be able to sit for long periods of time. Must be able to lift objects 25-30 pounds or less. Must be able to work odd/off-shift hours, including very late at night and/or weekends to meet company and project needs. Must be able to work more than 40 hours per work week. ## Description The End User Services (EUS) Technician - Level 1 provides first-line technical support to employees by resolving common hardware, software, and access issues. This role focuses on delivering timely, customer-focused support through established procedures while escalating more complex issues as needed. The Level 1 Technician is critical to maintaining productivity, ensuring positive user experiences, and supporting secure, reliable access to end-user technology, User Support & Service Desk * Serve as the first point of contact forend-userissues via ticketing systems, phone, chat, andwalk-upsupport. * Resolve common incidents related to hardware, software, peripherals, passwords, and basic connectivity. * Accurately document incidents, requests, and resolutions in the ITSM system. * Escalate unresolved or complex issues to Level 2 or specialized support teams following defined procedures. Device & Application Support * Assistwith setup, deployment, and basic troubleshooting of desktops, laptops, monitors, printers, and mobile devices. * Install and support standard enterprise applications using documented processes. * Perform basic operating system tasks such as account setup, profile configuration, and updates. Onboarding & Offboarding Support * Prepare equipment andassistwith device setup for new hires. * Support offboarding activities by collecting devices and following access removal checklists. * Coordinate tasks with HR and IT teams to ensure smooth employee transitions. End-User Computing (EUC) & Remote Support * Assistusers with basic remote access, VPN, and virtual desktop connectivity issues. * Follow documented procedures for VDI or DaaS environments. Security & Compliance * Follow endpoint security policies, data handling standards, and access control procedures. * Report suspected security issues or policy violations promptly. * Maintainaccurateasset and access records. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Implementing continuous delivery in a data processing pipeline](https://www.wearedevelopers.com/videos/73-implementing-continuous-delivery-in-a-data-processing-pipeline) - [Hacking C# from the inside - how to do anything in NET](https://www.wearedevelopers.com/videos/117-hacking-c-from-the-inside-how-to-do-anything-in-net) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Why and when should we consider Stream Processing frameworks in our solutions](https://www.wearedevelopers.com/videos/1085-why-and-when-should-we-consider-stream-processing-frameworks-in-our-solutions) - [Hands-on React Native: From Zero to Hero](https://www.wearedevelopers.com/videos/277-hands-on-react-native-from-zero-to-hero) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)