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# Software Support Specialist

- **Company:** Suvoda LLC
- **Location:** Portland, OR, United States
- **Contract:** Permanent contract
- **Skills:** Data Integration, Operational Databases, Stemming, Data Inconsistencies
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fa3556724fc92aee

## About the Role

Do you have experience in Computer operation?, Do you have a Bachelor's degree?, Suvoda is seeking a tech-savvy, team player who thrives in a fast-paced environment to join our team. Our ideal candidate is an analytical thinker who is motivated by helping others resolve complex, system-related issues. This individual will be a fast learner, who can maintain their composure and is not easily ruffled under pressure. Additionally, our candidate is a resourceful problem-solver who seeks out effective and efficient solutions, while leveraging their talents and skills, to assist our clients in resolving issues in real-time., * Bachelor's Degree preferred

 * Computer-operating skills
 * Friendly, service-oriented attitude
 * Written and verbal communication skills
 * Attention to detail
 * Ability to identify and solve problems in an efficient and effective manner
 * Ability to work independently with little to no supervision
 * Ability to take initiative to use resources to investigate issues and present solutions
 * Prior technical support experience preferred, especially in IRT or related field
 * Multilingual skills preferred

## Description

* Provide support to system users in multiple countries via the telephone and email
 * Clearly document all communication with system users
 * Troubleshoot and resolve user-reported issues and communicate resolution back to system user
 * Add and update highly-sensitive production data for clinical while maintaining trial integrity and regulatory compliance
 * Investigate, diagnose, and escalate system issues to relevant teams when necessary for resolution
 * Collaborate with cross-functional teams in identifying and providing solutions for system users
 * Work well under pressure in a fast-paced dynamic environment with short resolution times
 * Manage multiple requests with competing priorities and reprioritize as needed
 * Adapt product expertise and knowledge to solve user issues stemming from complex IRT requirements
 * Conceptualize and drive best practices in Customer Care
 * Identify and implement process improvements focused on driving towards greater efficiency or improved quality in Customer Care
 * Assist with departmental initiatives such as creation of new tools, enhancement of processes, development of new processes, etc+
 * Identify and resolve issues related to data integrations, including data inconsistencies and system errors
 * Perform other related duties as required


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