> Markdown version of [/jobs/ext/597923-it-support-specialist-ii](https://www.wearedevelopers.com/jobs/ext/597923-it-support-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist II - **Company:** PACIFIC CLINICS - **Location:** Arcadia, CA, United States - **Experience:** Experienced - **Salary:** $58,032.0 - $72,613.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Business Software, Databases, Desktop Computing, Issue Tracking Systems, Microsoft Office, Remote Service Software, Software Engineering, Computer Networking Systems, Information Technology, Laptops, Network Server, Server Operating Systems & Platforms, User Accounts - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=27e76b240a8ce1d8 ## About the Role Do you have experience in Peripheral hardware support?, Do you have a Bachelor's degree?, * Bachelor's degree (BA/BS) in Information Technology, Computer Science, or related field and (2) two or more years of relevant experience required, or equivalent combination of education and experience to include: * 2-4 years of experience in IT support or a help desk environment. * Proficiency with Windows and macOS operating systems, Microsoft Office 365, and common business applications. * Experience with installation, configuration, and troubleshooting of hardware, software, and peripheral devices. * Basic understanding of networking, server environments, and security tools. * Familiarity with ticketing systems, remote support tools, and IT documentation practices. * Industry certifications such as CompTIA A+, Network+, or Microsoft Certified (preferred). * Strong analytical, diagnostic, and customer service skills. * Ability to manage multiple support requests efficiently and professionally. * Willingness to stay current with emerging technologies and support standards. ## Description Provides technical support and assistance to end-users in resolving hardware and software issues. Installs, configures, and troubleshoots computer systems, networks, printers, and other IT equipment. Assists in the implementation and maintenance of IT infrastructure, including servers, databases, and security systems. Collaborates with IT team members to develop and implement IT solutions and improvements. May also provide training and documentation to end-users on IT systems and procedures. Requires strong technical skills, problem-solving abilities, and excellent customer service skills. Responsibilities: * Provides second-level technical support for end-users across hardware, software, and network systems. * Installs, configures, and maintains desktops, laptops, printers, and mobile devices. * Troubleshoots issues with operating systems, applications, and peripheral equipment. * Assists in the maintenance and monitoring of IT infrastructure, including servers and security systems. * Collaborates with IT team members on technology upgrades and system improvements. * Documents technical procedures and provides training to users on IT systems and best practices. * Escalates complex issues to senior IT staff as needed, ensuring timely resolution. * Participates in system rollouts, migrations, and hardware refresh projects. * Maintains user accounts, permissions, and access control systems. * Delivers high-quality customer service and technical support in person and remotely. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)