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# IT Support Technician - Tier I

- **Company:** Westfall Construction, Inc.
- **Location:** Tampa, FL, United States
- **Experience:** Starter
- **Salary:** $33,280.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, QuickBooks (Software), Salesforce.Com, Information Technology
- **Published:** June 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c6b96e10ddb47d7d

## About the Role

Do you have experience in Salesforce?, * A genuine interest in IT and a willingness to learn and grow with the company

 * Solid problem-solving instincts and the patience to troubleshoot
 * Strong communication, you can explain a fix to someone who isn't technical
 * Reliability, follow-through, and a team-first attitude
 * Comfortable working fully onsite in Tampa

Nice to have (not required)

 * Coursework or a degree in IT, computer science, or a related field
 * A CompTIA A+ (or similar) cert, or one you're working toward
 * Any exposure to Salesforce, QuickBooks, Microsoft 365, MDM, or an RMM

Currently in school or studying for your first cert? That's a plus, not a barrier, we want to hear from you.

## Description

We are hiring a Tier 1 IT Support Technician to join our small but fast-growing IT department. This is a ground-floor opportunity built for someone early in their IT journey, whether you're fresh out of (or still in) school, self-taught, or just made the leap into tech and are hungry to learn. You don't need years of experience. You need desire to learn, a strong work ethic, and the drive to grow.

You'll work side-by-side with your manager and learn on real enterprise systems. We're not looking for a seasoned developer, we're looking for the next great IT pro, and we'll help you get there.

What you'll do

 * Be the friendly first point of contact for day-to-day tech issues across the company
 * Troubleshoot common hardware and software problems on laptops, desktops, iPads, and iPhones
 * Work tickets through our ticketing system and keep things moving
 * Help manage and support our devices, network, and core business tools
 * Walk between our buildings to support staff onsite
 * Follow documented processes, ask good questions, and steadily take on more as you learn


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