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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Amazon Connect Developer - **Company:** Global Technology Solutions Ltd - **Location:** United States (Remote available) - **Salary:** $95,000.0 - $115,000.0 - **Contract:** Permanent contract - **Skills:** Automatic Call Distributor, Application Programming Interfaces (APIs), Amazon Web Services, Interactive Voice Response, Computer Programming, Microsoft Dynamics CRM, Lex (Software), LiveChat, Routing, Salesforce.Com, Product Software Implementation Methods, Software Requirements Analysis, Systems Integration, Web Services, Amazon Connect, Build Management, Avid Media Composer, Amazon Lex - **Published:** June 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bf8eb97baf58773c ## About the Role Do you have experience in Software implementation?, * 1-5 years' experience building IVR Call flows within AWS Connect Platform, call routing, and configuration of Amazon Connect environment * Experience with Amazon Connect, Contact Flow Design, Lambda Integration Lex Integration and Call Center Routing * Must have experience implementing at least three Amazon Connect Contact Centers * Experience working in on-premises contact center solutions is a plus * Excellent analytical and communication (oral & written) skills * Highly self-motivated, quick learner, great teammate, challenge seeker * Government sector experience is a plus * Solid AWS Cloud and AWS Connect Developer experience * Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat * Experience with process flow documentation creation * Strong verbal and written communication skills Personal Characteristics: * Self-Starter * Avid Learner * Customer Focused * Strong Problem-Solving Skills * Ability to prioritize tasks and manage multiple projects simultaneously * Comfortable interfacing with technical and business leaders ## Description The position works closely with the Technical and Administration teams in all phases including requirement validation, detail design, development, testing, implementation, and support. Working closely with agency contact centers managers to gather business and system requirements, the Amazon Connect Developer proposes comprehensive solutions based on business and technical requirements. Role and Responsibilities: * Strong Hands-on experience as a developer involving large scale cloud contact center experience solutions using Amazon Connect platform. * Hands-on experience in Amazon Connect platform and its capabilities including (but not limited to) Queuing / Routing, Call Flow, Conversational flows using Amazon Lex. * Strong programming experience with implementing API/Web Services/Lambda. * Experience integrating Amazon Connect with CRM Solutions (Salesforce, MS Dynamics) * Solid understanding of Amazon Connect Architect for call flow implementation. * Responsible for the architected solution and the implementation design of Amazon Connect CX * Identify engagement-related problem areas and solve issues in a proactive manner * Maintain regular internal communication with the project team and manager * Responsible for call flow development in the Amazon Connect platform * Ability to design and implement interaction flows in Amazon Connect * Ability to design and implement customizations in Amazon Connect * Design and build interactive, personalized, and self-service IVRs * Develop system integrations between Amazon Connect and other platforms * Design, develop, test and implement AWS Solutions and services * Creative problem solver experienced in helping identify the best ways to achieve customer desired business outcomes leveraging Amazon technologies * Troubleshoot; determine root cause; and provide corrective actions to resolve issues related to customer AWS platform issues * Coordinate upgrade and maintenance activities * Participate in product development activities on AWS Platform * Develop technical design and other project related documents * Design and implement AWS Connect Contact Center Platform ## Related Videos - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [30 powerful AWS hacks in just 30 minutes: Boost your developer productivity](https://www.wearedevelopers.com/videos/1624-30-powerful-aws-hacks-in-just-30-minutes-boost-your-developer-productivity) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Creating bots with Dialogflow CX](https://www.wearedevelopers.com/videos/587-creating-bots-with-dialogflow-cx) - [Reducing LLM Calls with Vector Search Patterns - Raphael De Lio (Redis)](https://www.wearedevelopers.com/videos/1714-reducing-llm-calls-with-vector-search-patterns-raphael-de-lio-redis) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)