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# Tier 1 Desktop Support

- **Company:** Thrive Inc
- **Location:** United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, BitLocker Drive Encryption, CompTIA Security+, Databases, Desktop Computing, Image Management, System Center Configuration Manager, Service Pack, VPN Clients, Microsoft Deployment Toolkit, Tablet Computers, Deployment Automation, Laptops
- **Published:** June 22, 2026
- **Apply:** https://www.clearancejobs.com/jobs/8988448/tier-1-desktop-support

## About the Role

Active Secret
Compliant with DoD 8140: Active CompTIA Security
1-3 years of hands-on experience in IT Support, Help Desk, or dedicated hardware deployment roles.
Experience imaging new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC's, laptops, tablets, printers), PC operating systems, (Windows 10/11)
Must have demonstrated experience supporting a Windows 10/11 environment.
Must be able to work independently and within a team
Knowledge of Active Directory infrastructure
Experience with various client hardware including HP and Dell laptops, desktops, and associated peripherals

## Description

Execute mass deployments of Windows/macOS operating systems using enterprise imaging tools (e.g., SCCM, MDT, Autopilot, or similar)
Unbox, physically assemble, and test desktops, laptops, monitors, docking stations, and other peripherals.
Apply physical asset tags to all incoming IT equipment. Accurately log serial numbers, MAC addresses, and assignment details into the IT Asset Management (ITAM) database
Ensure all standard corporate applications, security patches, and drivers are correctly applied to the image
Verify that disk encryption (e.g., BitLocker), endpoint protection (Antivirus/EDR), and VPN clients are active and communicating properly before handing off the device
Strong attention to detail, excellent time management, and the ability to work systematically


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