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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Technician - **Company:** Kforce Inc. - **Location:** St. Louis, MO, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Backup Devices, BitLocker Drive Encryption, Microsoft Outlook, Data Migration, Multi-Factor Authentication, Firmware, Issue Tracking Systems, Microsoft Software, Enterprise Software Applications, Office365 - **Published:** June 22, 2026 - **Apply:** https://www.dice.com/job-detail/72165bab-73d7-46bc-a06a-c3973216154a ## About the Role * Proven experience in Tier 1/Tier 2 desktop/support environments * Strong proficiency with Windows OS, desktop support, and hardware troubleshooting * Hands-on experience with PC imaging, deployment, and lifecycle management (data migration, BitLocker) * Solid knowledge of Microsoft technologies (O365, Outlook, MFA) * Ability to troubleshoot and resolve hardware, software, and peripheral issues (including printers) * Experience documenting tickets clearly within a ticketing system * Strong communication skills with the ability to support non-technical end users * Ability to manage multiple tickets/priorities in a fast-paced environment * Understanding of escalation processes and when to involve Tier 2/vendors * Experience performing basic hardware repairs (e.g., SSD, RAM, batteries) Preferred (Nice to Have): * Experience supporting enterprise applications (e.g., Mincron, Smart Distributor, PowerScope, Nitro) or similar systems * Experience with root cause analysis and identifying recurring issue trends * Vendor management experience (e.g., coordinating warranty repairs with HP or other OEMs) * Experience mentoring or supporting junior technicians * Ability to lead small initiatives or internal projects (testing, documentation validation, etc.) * Experience creating and maintaining SOPs, job aids, and knowledge base content * Experience managing device inventories or loaner equipment programs * Exposure to enterprise IT environments with cross-functional team collaboration ## Description Kforce has a client in Saint Louis, MO that is seeking a Level 2 Helpdesk Technician. Duties: * Reimage machines, including data backup/restore and BitLocker management * Perform hardware repairs (e.g., memory, SSD, screen, battery replacements) * Manage and maintain loaner device inventory, ensuring devices are updated and ready for use * Coordinate warranty repairs with vendors (e.g., HP) * Troubleshoot and resolve recurring issues; document findings to support root cause analysis * Act as an escalation point for complex issues and provide guidance to Tier 1 technicians * Partner with cross-functional IT teams to drive issues to resolution * Lead small internal initiatives (e.g., testing new hardware models, validating knowledge base content) * Develop and improve internal documentation, job aids, and technical guides The Level 2 Helpdesk Technician will serve as a Tier 2 support resource while maintaining proficiency in all Tier 1 responsibilities, including: * Password resets and account unlocks * New PC setup and workstation deployment * Data transfers and profile migrations * Basic PC hardware and software troubleshooting * Printer setup, driver installation, and basic hardware/firmware support * Application support for standard tools (O365, Outlook, Mincron, Smart Distributor, PowerScope, Nitro, MFA, etc.) * Accurate ticket documentation and clear work notes * Professional end-user communication * Adherence to standard operating procedures (SOPs), checklists, job aids, and FAQs * Timely escalation of issues to Tier 2 or vendor support when appropriate ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Hate organising your photos? 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