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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician II - **Company:** Mark Miller Subaru South Towne, LLC - **Location:** Sandy, UT, United States - **Experience:** Starter - **Salary:** $55,000.0 - $62,000.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Adobe Acrobat, Active Directory, Apple Mac Systems, Microsoft Outlook, Collaborative Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Network Connections, Windows PowerShell, Microsoft SharePoint, TCP/IP, CompTIA Strata - PC Hardware Technology Engineer, Scripting, Okta, Mobile Os, Office365, Documentation System, Information Technology, User Accounts - **Published:** June 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=03862837a2daa9ab ## About the Role Do you have experience in macOS?, Do you have a Associate's degree?, * Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent work experience may be considered. * One to three years of experience in a help desk, desktop support, or IT support technician role. * CompTIA A+, Network+, and Security+ certifications required, or equivalent industry-recognized certifications. * Proficient in supporting Windows 11, macOS, and mobile OS platforms (iOS/Android). * Experience with Active Directory, Microsoft 365, and Okta for user account administration and support. * Experience supporting Microsoft 365 tools including Outlook, Teams, OneDrive, and SharePoint. * Experience supporting PDF tools including Foxit PDF Editor and Adobe Acrobat. * Understanding of basic networking principles including TCP/IP, DNS, DHCP, and VPN. * Experience with FreshService or similar IT service management platforms. * Experience with documentation tools such as Loom. * Basic knowledge of scripting or automation such as PowerShell is desirable but not required. Physical Requirements: * Regularly required to walk, sit, stand, bend, reach, talk, hear, kneel, crouch, stretch, twist, lift up to 40 pounds, and move about. * Required vision includes close vision, distance, peripheral, and the ability to adjust focus. * Prolonged periods of sitting at a desk and working on a computer. * Ability to carefully consider all information and make impactful decisions on a regular basis. * Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager. * Job requires accepting criticism and dealing calmly and effectively with high-stress situations. * Ability to communicate effectively, both orally and in writing. ## Description The IT Help Desk Technician II provides intermediate-level technical support for users across the organization, ensuring prompt and effective resolution of issues related to computer systems, software, network connectivity, and various IT services. This role acts as a liaison between end users and advanced IT support, offering a balance of technical troubleshooting, customer service, and hands-on assistance. The Technician II may also contribute to internal documentation, support IT projects, and assist junior team members as needed., * Troubleshoot and resolve Tier I and Tier II service requests through multiple channels including FreshService, email, phone, chat, or in person. * Support desktop and laptop hardware, mobile devices, printers, and various peripherals. * Administer and support user accounts, groups, and permissions using tools such as Active Directory, Microsoft 365, and Okta. * Provide technical support for Microsoft 365 collaboration tools including Outlook, Teams, OneDrive, SharePoint, and Zoom. * Provide support for PDF and document tools including Foxit PDF Editor and Adobe Acrobat. * Assist with deployment, imaging, and configuration of devices using Meraki MDM and other enterprise tools. * Document issues and resolutions clearly in FreshService and contribute to internal documentation using Loom. * Participate in onboarding and offboarding processes, including hardware setup and account provisioning. * Collaborate with the Help Desk Team Lead and other IT staff to escalate complex issues appropriately. * Monitor system alerts and follow up with proactive support when necessary. * Help identify recurring problems and recommend process or system improvements. * Coach, teach, and mentor. * Support LHMSH culture by promoting "Friendly, Positive, and Focused on Excellence." * Protect the legal, financial, and moral well-being of Larry H. Miller Senior Health. * All other duties as assigned. ## Related Videos - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Is everything difficult, or is it just me?](https://www.wearedevelopers.com/videos/907-is-everything-difficult-or-is-it-just-me) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) - [For the Cars and the Curious: Android Drift](https://www.wearedevelopers.com/videos/499-for-the-cars-and-the-curious-android-drift) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)