> Markdown version of [/jobs/ext/598757-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/598757-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician - **Company:** DEPT OF ENVIRONMENT PROTECTION - **Location:** New York, NY, United States - **Salary:** $71,577.0 - $105,156.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Software Applications, HP Thin Clients, Software Security, Peripherals, Computer Equipment, Information Technology - **Published:** June 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f68b5cd55536c7ec ## About the Role Do you have experience in Serving clients?, Do you have a High school diploma or GED?, 1. A baccalaureate degree from an accredited college or university and two years of satisfactory full-time experience, in mainframe computer, mid-range computer, LAN or WAN computer environments and or local desktop support; or" 2. An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory, full-time experience as described in "1" above; or 3. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience, as described in "1" above; or 4. Education and/or experience equivalent to "1", "2", or "3" above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits, from an accredited college or university, for six months of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience, as described in "1" above. Preferred Skills - One + year of experience in application end users' support. - Excellent interpersonal and communication skills are critical. - Ability to work collaboratively and as part of a team. - Effective written and verbal communications. - Must have outstanding customer service skills, including passion to serve well, and the patience when working with non-technical users. - Problem identification, troubleshooting, and creative problem-solving abilities. ## Description *** Note: We welcome applications from those currently serving as Permanent Computer Associate Technical Support. Only eligible candidates will be considered for interviews., The Bureau of Information Technology (BIT) IT Service Desk serves as the main connection between the agency and its technology. The Service Desk Team plays a critical role in aligning DEP IT and business processes by facilitating operational efficiency tracking, documenting agency-wide service requests, and improving IT asset management. The selected candidate will be an experienced IT professional providing agency-wide technical support services both on-site and remotely as needed. Under the direction of the Assistant Director of the Service Desk Unit, the Computer Associate Technical Support will perform, but are not limited to, the tasks outlined below: * Provide first-line response for users with desktop, laptop, password, and application issues. * Respond to requests for technical assistance in person, via phone, and email, providing first-level support for users in the local office, as well as those who are remotely located * Install application software necessary to complete job functions. * Provides support related to testing and deployment of operating system and application security patches on workstations, laptops, and thin clients. * Deliver, set up, and configure end-user desktop & laptop computer hardware, printers, mobile devices, and peripherals as needed. * Escalate more complex and impactful issues to Tier II/III support teams * Update and maintain standard operating procedures on software and hardware deployments, account administration, and helpdesk tasks., New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Software Security 101: Secure Coding Basics](https://www.wearedevelopers.com/videos/220-software-security-101-secure-coding-basics) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Unleashing the Power of Developers: Why Cybersecurity is the Missing Piece?!?](https://www.wearedevelopers.com/videos/712-unleashing-the-power-of-developers-why-cybersecurity-is-the-missing-piece) - [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code) - [Reporting Active Exploits in 24 Hours: Are You Ready for the CRA?](https://www.wearedevelopers.com/videos/100248-reporting-active-exploits-in-24-hours-are-you-ready-for-the-cra) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)