> Markdown version of [/jobs/ext/599129-software-support-specialist](https://www.wearedevelopers.com/jobs/ext/599129-software-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Software Support Specialist

- **Company:** TCC Solutions
- **Location:** Indianapolis, IN, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Software Bug Management, Microsoft Software, Productivity Software, Software Systems, System Testing, Web Applications
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7504dc059dd7e125

## About the Role

Do you have experience in Productivity software?, Do you have a High school diploma or GED?, * High School degree or equivalency required

 * Associates or Bachelor's degree is preferred

Experience:

 * 2 years of phone and/or web-based support experience in a customer support environment
 * Proficient user of Microsoft applications
 * Proficient troubleshooting skills

Competencies:

 * Initiative
 * Professionalism and Integrity
 * Dependability
 * Communicated Effectively
 * Organization and Time management
 * Adapts Well to Change
 * Interpersonal Relations
 * Accountability

Work Environment
This is a remote position. Candidate must be available during the "core" work hours of 8:30 a.m. to 5:00p.m. EST. Occasional evening and weekend work may be required as job duties demand. Must pass background check and drug screening.

## Description

The Software Support Specialist II is responsible for solving and attempting to resolve issues reported by end users. The specialist will respond to end user or client requests for assistance with support issues. The Software Support Specialist II is responsible for following ticketing processes and documenting issues, while focusing on exceptional customer service. The specialist is responsible for being a problem solver and evaluating issues to identify the root of those issues. A working knowledge of many software systems is required for issue resolution. Additionally, the position will work collaboratively with other team members to provide support, share knowledge, and ensure a quality customer experience at all times., * Provide customer phone and web-based support, resolve issues, log and escalate issues as appropriate

 * Answer incoming calls, emails and tickets in a professional, friendly and timely manner
 * Build a strong relationship with end users by projecting a positive attitude and providing helpful support
 * Troubleshoot and problem solve efficiently by using active listening skills and asking pertinent, specific questions
 * Provide accurate, professional and timely documented updates to all assigned tickets
 * Close tickets in a timely manner and follow up with all end users to ensure customer satisfaction
 * Communicate clearly and concisely, verbally and in writing, with users and technical support
 * Be a self-starter who is highly organized, learns quickly and retains that knowledge to apply to customer solutions
 * Generate, review and edit end user and troubleshooting documentation such as software manuals and release notes
 * Train users on CCIS, eXpedite and other software developed through on-site and web-based training sessions
 * Assist with system testing for software releases, bug fixes, etc.
 * Problem solve and evaluate TIER I and TIER II issues to identify problems and the root cause of the issues.
 * Follow all company/client procedures as well as HR policies
 * Other duties as assigned


## Related Videos

- [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega)
- [Generate AI in the Browser with Chrome AI - Raymond Camden](https://www.wearedevelopers.com/videos/1770-generate-ai-in-the-browser-with-chrome-ai-raymond-camden)
- [How To Test A Ball of Mud](https://www.wearedevelopers.com/videos/173-how-to-test-a-ball-of-mud)
- [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success)
- [How to TDD in legacy code](https://www.wearedevelopers.com/videos/309-how-to-tdd-in-legacy-code)
- [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)
- [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)