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# IT Support Professional

- **Company:** Law Llc
- **Location:** Bloomfield, CT, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $83,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, Apple Mac Systems, VoIP, Software Documentation, Information Systems, System Configuration, Extract Transform Load (ETL), R (Programming Language), Virtual Private Networks (VPN), Network Troubleshooting, Lookup Table, Network Architecture, Citrix Systems, Pivot Tables, Windows PowerShell, Remote Access Technology, SQL Databases, Virtual Machines, Network Routers, Information Technology, Network Server
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e36122258064a720

## About the Role

Do you have experience in Windows?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Systems, Computer Science, Business, MIS, or related field - or equivalent experience

 * 3+ years of experience in IT support within a professional business setting
 * Strong knowledge of computer networking, hardware, and systems configuration
 * Proficiency in Microsoft Office 365, with a strong focus on Excel (Pivot Tables, VLOOKUP)

## Description

* Provide daily IT support to legal staff and attorneys, troubleshooting hardware, software, and network issues for end-users
 * Install, operate, and maintain computer systems, servers, virtual machine desktops, and telecommunication systems including VoIP
 * Support and maintain both Windows and macOS operating systems, as well as Android and Apple mobile devices
 * Maintain and troubleshoot network infrastructure including switches, cabling (CAT5e/CAT6), routers, and VPN/remote access systems
 * Support peripheral hardware such as printers, fax machines, and monitors
 * Perform ETL (extract, transform, load) operations across multiple data sets daily
 * Conduct data analysis and reporting using tools such as Pivot Tables, VLOOKUP, SQL, R, and PowerShell
 * Support and maintain Citrix ShareFile, Citrix Secure Sign, and other Citrix-related products
 * Set up and troubleshoot video conferencing systems
 * Track inventory, evaluate and research new technologies, and develop contingency plans mindful of budget and overhead
 * Assist with IT-related vendor contract negotiations
 * Maintain system documentation, workflows, and technical specifications
 * Learn and apply skills to the firm's proprietary systems and legal software
 * Provide support outside of standard business hours, including some evenings, weekends, and holidays as needed


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