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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director, IT Platforms & End User Services - **Company:** Denali Therapeutics - **Location:** South San Francisco, CA, United States - **Experience:** Expert - **Salary:** $204,000.0 - $265,000.0 - **Contract:** Permanent contract - **Skills:** Cyber Security, Information Systems, Disaster Recovery, Identity and Access Management, IT Management, Information Technology Operations, Software Asset Management, Software Vulnerability Management, IT General Controls (ITGC), Information Technology, GXP - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6c683887b650ea14 ## About the Role Do you have experience in Senior leadership?, * Bachelor†s degree in Computer Science , Information Systems, Engineering, or a related field, or equivalent professional experience; Graduate degree preferred  * 10+ years of progressive IT leadership experience leading enterprise infrastructure, platforms, IT service management, and IT operations at enterprise scale  * 8+ years leading leaders and multidisciplinary teams in a fast-paced, complex environment, including direct accountability for both infrastructure/platforms and end user services functions  * Demonstrated experience leading multi-site end user services with consistent quality of experience across geographies  * Direct experience  operating  in a regulated life sciences environment with working knowledge of  GxP , 21 CFR Part 11, and SOX ITGC requirements  * Demonstrated success implementing and maturing ITIL-aligned service management at enterprise scale, including unified change control across IT, SOX, and  GxP  ## Description Leadership of Platforms & End User Services  * Serve as a member of the IT Leadership Team,  representing  the function in strategic planning, portfolio decisions, and architecture and change governance forums  * Own the strategy, performance, and outcomes of both functions, with direct reports leading each function†s delivery and operation  * Engage consistently with all internal customers and business partners as legitimate customers based on business priority and need  Strategic Accountability  * Own the strategy, outcomes, and operating discipline of enterprise infrastructure, enterprise platform services, and enterprise backup and data protection across the multi-site footprint  * Own the strategy and outcomes of End User Services, delivering a consistent and high-quality employee technology experience across SSF, SLC, Zurich, and the US Field workforce  * P artner ship in drive software asset management, licensing optimization, vendor performance, platform rationalization, and support operating models to maximize business value and cost efficiency  * Responsible for  tracking  and  reporting  metrics  to drive  measurable improvement over time  IT Service Management & Operational Discipline  * Mature ITIL-aligned service management across the function, including incident, problem, and service level disciplines, with monitoring governance  * Lead a single, unified Change Advisory Board (CAB) process integrating IT, SOX, and  GxP  change control  * Institutionalize Quarterly Service Reviews (QSRs) as the forum for service health, SLA tracking, compliance, risk, and continuous improvement across all service domains  * Lead disaster recovery and business continuity strategy and execution, including RTO and RPO commitments and recovery validation  Cross-Functional Governance  * Engage substantively with Architecture on platform target state, technology standards, and decisions of architectural significance ensuring operation within architectural standards and contribution of operational experience back into architectural decisions  * Work with Cybersecurity on IAM, vulnerability management and patching, endpoint security, secure platform baselines, and operational execution of security controls across the function  * Collaborate on regulated systems compliance for in-scope systems for SOX IT General Controls and  GxP  validation, qualification, and periodic review expectations  Team Leadership  * Lead and develop multidisciplinary teams, including  full time  Managers and individual contributors  * Evolve both functions toward their modern operating models across subfunctions and locations with consistent service delivery quality.  * Set clear expectations, performance standards, and accountability across subfunctions, leading through professional managerial clarity and consistency  ## Related Videos - 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