> Markdown version of [/jobs/ext/599297-sr-system-administrator-contact-center-applications](https://www.wearedevelopers.com/jobs/ext/599297-sr-system-administrator-contact-center-applications). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Sr. System Administrator, Contact Center Applications

- **Company:** CCC Intelligent Solutions
- **Location:** Sioux Falls, SD, United States
- **Experience:** Expert
- **Salary:** $70,139.0 - $95,000.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Salesforce.Com, Systems Integration, User Environment Management, User Provisioning Software, Amazon Connect, System Availability, User Administration
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b32e6349a36aa518

## About the Role

Do you have experience in Ticketing system technical support?, * 5+ years of experience supporting contact center or CRM platforms in an enterprise environment

 * Hands-on experience administering Amazon Connect and Salesforce Service Cloud required.
 * Prior experience with NICE CXone administration preferred.
 * Proven experience supporting large user populations. (300+ users preferred)
 * Strong knowledge of Amazon Connect fundamentals, including Contact flows, Queues, routing profiles, user management and basic integrations.
 * Strong knowledge of Salesforce Service Cloud administration, including User profiles, roles, permissions, Case management and reporting.
 * Experience troubleshooting reporting and data visibility issues.
 * Familiarity with ticketing systems and IT service management practices.

## Description

The Sr. System Administrator, Contact Center Applications is responsible for administering, supporting, and optimizing enterprise contact center platforms supporting 500+ users, with a primary focus on Amazon Connect and Salesforce Service Cloud. This role serves as the front line for system support, user administration, and platform stability, ensuring high availability, efficient issue resolution, and strong end user experience across both applications., Platform Administration & Support

 * Administer and support Amazon Connect and Salesforce Service Cloud for a 500+ user environment.
 * Manage user provisioning, de-provisioning, profiles, roles, permissions, and access controls.
 * Build and maintain basic Amazon Connect contact flows, queues, routing profiles, and prompts.
 * Configure and maintain Salesforce Service Cloud user profiles and system settings.

Troubleshooting & Issue Resolution

 * Troubleshoot and resolve end-user issues across Amazon Connect and Salesforce Service Cloud.
 * Diagnose call routing, login, access, reporting, and system performance issues.
 * Investigate and resolve reporting discrepancies across both platforms.
 * Partner with vendors and internal technical teams to resolve escalations as needed.

Operational Excellence

 * Ensure timely ticket resolution in accordance with SLAs and operational priorities.
 * Provide proactive communication and status updates to internal stakeholders during incidents or outages.
 * Identify recurring issues and recommend improvements to reduce support volume and user impact.

Continuous Improvement & Enablement

 * Document configurations, processes, and known issues.
 * Support platform enhancements, releases, and configuration changes.
 * Serve as a trusted technical advisor to contact center leaders and operational teams.


## Related Videos

- [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers)
- [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai)
- [Server Side Serverless in Swift](https://www.wearedevelopers.com/videos/133-server-side-serverless-in-swift)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [Physical AI: The Era of Intelligent Machines](https://www.wearedevelopers.com/videos/100141-physical-ai-the-era-of-intelligent-machines)
- [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud)

## Related Articles

- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026)
- [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)
- [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa)
- [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026)