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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ITSM Tools Analyst - **Company:** Maximus, Inc. - **Location:** Tysons, VA, United States (Remote available) - **Experience:** Experienced - **Salary:** $50,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Configuration Management Databases, Configuration Management, Information Systems, Data Integrity, FlexNet Publisher, Software Maintenance, Release Management, Software Asset Management, Flexera, Information Technology, Servicenow - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=efd6b352fe5a7145 ## About the Role Do you have experience in System maintenance?, Do you have a Bachelor's degree?, * Demonstrated experience supporting IT Asset Management (ITAM), Software Asset Management (SAM), or Configuration Management (CMDB) in an enterprise IT/OT environment. * Hands-on experience with ServiceNow, including CMDB maintenance, asset lifecycle tracking, or ITSM/ITOM process support. * Experience supporting or maintaining software inventory, license tracking, and reconciliation activities, including validating discovery data and resolving data discrepancies. * Ability to maintain accurate configuration and asset records in support of change, configuration, and release management processes. * Experience producing or supporting contract deliverables, reports, and metrics related to asset status, compliance, or operational performance. * Working knowledge of IT Service Management (ITSM) principles and their application to federal IT environments. * Ability to collaborate with technical teams, stakeholders, and government personnel to ensure data accuracy, process compliance, and service reliability. * Familiarity with federal IT standards and compliance requirements, including reliability, scalability, security, and continuous service improvement expectations. * Bachelor's degree in information systems, Information Technology, Business, or related field. Additional years of relevant experience will be considered in lieu of degree. * 3+ years of experience supporting IT asset management, software asset management, CMDB, or IT service management functions in an enterprise environment. Preferred Skills and Qualifications: * Hands-on experience with ServiceNow ITSM, ITOM, CMDB, or SAM Pro. * Experience supporting Flexera FlexNet Manager or similar SAM tools. * Familiarity with federal IT standards, including FISMA, IT policies, and compliance reporting. * Strong analytical, documentation, and stakeholder coordination skills. * Experience supporting IT/OT environments in large, regulated enterprises. * ITIL Foundation (or ability to obtain within 6 months). #techjobs #clearance #veteransPage #LI-remote #TSTECH ## Description * Support Flexera and ServiceNow SAM Pro operations, including maintaining asset records, validating software inventory, and managing discovery and reconciliation processes. * Maintain and continuously update the Configuration Management Database (CMDB) to ensure accurate representation of software, hardware, and system relationships as inventory states change. * Coordinate with platform stakeholders to validate asset data, approve updates, and support workflow development within ServiceNow ITSM/ITOM modules. * Assist with auto-discovery, inventory correlation, and configuration tracking in accordance with agency configuration and change management processes. * Support IT service reliability, scalability, and security objectives by ensuring asset data integrity and alignment with operational and cybersecurity requirements. * Produce and support required contract deliverables, reports, and metrics, including asset compliance, license usage, and CMDB accuracy reporting. * Promote continuous improvement of IT/OT asset and configuration management processes in alignment with federal standards and ITSM practices. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Maturity assessment for technicians or how I learned to love OWASP SAMM](https://www.wearedevelopers.com/videos/351-maturity-assessment-for-technicians-or-how-i-learned-to-love-owasp-samm) - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [Robots are coming into the wild! 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