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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # DevOps & Infrastructure Support Engineer - **Company:** Charles Schwab Inc. - **Location:** Austin, TX, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Java (Programming Language), .NET Framework, Microsoft Windows, Bash Shell, Ubuntu (Operating System), CentOS, Cloud Foundry, Configuration Management, System Configuration, Continuous Integration, Linux, DevOps, File Systems, Domain Name System (DNS), Middleware, Github, IBM WebSphere MQ, IBM Websphere Application Server, Internet Information Services (IIS), Job Scheduling, Python (Programming Language), Log Analysis, Enterprise Messaging Systems, NoSQL, Platform as a Service (PAAS), Windows PowerShell, RabbitMQ, Red Hat Enterprise Linux, Reliability Engineering, Site Reliability Engineering Practices, Ansible, Software Deployment, SQL Databases, TCP/IP, Web Applications, SSL Certificate Management, Scripting, Java Application Server, Enterprise Software Applications, Load Balancing, Computer Network Technologies, Saltstack, Grafana, Firewalls (Computer Science), Build Management, Infrastructure Automation Frameworks, Performance Monitor, Puppet, Firewall Services Module, Splunk, Appdynamics, Software Version Control, Jenkins, Control M - **Published:** June 18, 2026 - **Apply:** https://www.juju.com/job/00000000g8yu3z ## About the Role + 5+ years in production support, reliability engineering, or platform operations within an enterprise environment. + Hands-on experience supporting business-critical systems with high uptime requirements. + Experience with Java and/or .NET application stacks; WebSphere, IIS, and enterprise middleware. + Strong Linux and Windows operational experience. Solid administration skills (RHEL, CentOS, or Ubuntu) with a strong grasp of file systems and permissions. + Scripting: Strong hands-on experience writing Bash scripts. Development experience with PowerShell, Python, Bash, Java. + Familiarity with SQL, NoSQL databases, Messaging platforms (RabbitMQ, IBM MQ). + Log Analysis: Proven ability to troubleshoot complex issues using system and application logs. + Configuration Management: Solid understanding of configuration management concepts and experience using enterprise tools (e.g., SaltStack, Ansible, Puppet, Chef, etc.). + Networking: Strong understanding of core networking concepts (TCP/IP, DNS, load balancing, firewalls) and how they interact with enterprise applications. Preferred Qualifications: + Experience building and maintaining CI/CD pipelines and using version control (GitHub, Jenkins etc.) + Experience working directly with WebSphere Application Server. + Familiarity with Cloud Foundry or other PaaS platforms. + Exposure to supporting .NET applications on Windows. + Experience with enterprise job scheduling (specifically Control-M). + Strong ownership mentality and bias for action. + Comfortable working independently on complex problems and bringing clear outcomes back to the team. + Willingness to support off-hours releases as required. + Clear written and verbal communicator across technical and non-technical audience. ## Description + Systems Administration: Maintain enterprise Linux environments, focusing specifically on file systems, permissions, and system configurations. + Troubleshooting: Thoroughly analyze system and application logs to diagnose and resolve complex issues across multiple environments. Own production stability, availability, and performance for a portfolio of Java, .NET, batch jobs, and web-based applications running on Linux, Windows, on-prem, and PCF. + Automation & CI/CD: Write and maintain Bash scripts to automate routine operational tasks, and support continuous integration and deployment (CI/CD) pipelines. + Configuration Management: Utilize configuration management tools to streamline, automate, and standardize environments. + Application Support: Support Java applications, WebSphere Application Server, and manage workloads in Cloud Foundry environments. + Observability: Use Splunk and Grafana for log aggregation, creating dashboards, proactive monitoring, and alerting. + Networking Integration: Configure and troubleshoot core networking components necessary for application delivery, including DNS, firewall rules, and load balancer routing. + Automation & Toil Reduction: Design and build automation (scripts, tooling, frameworks) to eliminate repetitive operational tasks. Improve self-service diagnostics, alert hygiene, and recovery automation. + SRE Practices & Observability: Implement and mature SRE practices such as, meaningful alerting and SLIs/SLOs; Proactive monitoring and alerting; Leverage tools such as Splunk, Grafana, AppDynamics, and similar observability platforms to improve detection and response. + Credential & Platform Hygiene: Support certificate management; Partner with security and platform teams to improve credential lifecycle visibility and automation. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Automate everything via NodeJS and Puppeteer](https://www.wearedevelopers.com/videos/322-automate-everything-via-nodejs-and-puppeteer) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Leveraging Real time data in FSIs](https://www.wearedevelopers.com/videos/806-leveraging-real-time-data-in-fsis) - [Enabling automated 1-click customer deployments with built-in quality and security](https://www.wearedevelopers.com/videos/83-enabling-automated-1-click-customer-deployments-with-built-in-quality-and-security) - [The Memory Leak That Ate Our Cluster: A Postmortem](https://www.wearedevelopers.com/videos/2057-the-memory-leak-that-ate-our-cluster-a-postmortem) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [DevOps Engineer Salary [2023]](https://www.wearedevelopers.com/magazine/203-devops-engineer-salary-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Software Developer Salary in Switzerland [2023]](https://www.wearedevelopers.com/magazine/215-software-developer-salary-in-switzerland-2023) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [The Best Software Developer Blogs to Read](https://www.wearedevelopers.com/magazine/156-the-best-software-developer-blogs-to-read)