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# Associate IT Support Engineer

- **Company:** Iconvergence, Inc.
- **Location:** Palo Alto, CA, United States
- **Experience:** Experienced
- **Salary:** $57,866.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Backup Devices, Cloud Computing, Collaborative Software, Computer Networks, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), Internet Services, Virtual Private Networks (VPN), Microsoft Office, Network Architecture, Office Suite, Azure Active Directory, Software Deployment, TCP/IP, Wide Area Networks, Windows Desktop, Wi-Fi Technology, Network Routers, Computer Network Operations, Office365, Peripherals, Firewalls (Computer Science), Patch Management, Gsuite, Server Operating Systems & Platforms
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8d205501b578cde3

## About the Role

Do you have experience in macOS administration?, Two-three+ years of hands-on experience in IT Support, Helpdesk, or Systems Administration.
-Proficiency with troubleshooting Windows and macOS operating systems.
-Solid understanding of foundational networking concepts (TCP/IP, LAN/WAN, DHCP, DNS, VPN configuration).
-Experience managing cloud-based office suites (O365 or Google Workspace).
-Communication: Fluent in English (reading, speaking, and writing) with excellent customer service and problem-solving skills.

## Description

Daily IT & Network Operations
-Maintain and troubleshoot office network infrastructure (routers, switches, firewalls, Wi-Fi, and VPNs) to ensure stable connectivity.
-Manage basic server environments and administer office collaboration platforms (e.g., Office 365, Google Workspace, Azure AD).

Employee Technical Support (L1/L2)
-Act as the primary point of contact for IT issues, providing direct on-site support for office staff.
-Resolve hardware, software, and system access issues in a timely manner.
-Manage IT onboarding and offboarding processes, including workstation provisioning (PC/Mac), software deployment, and account creation/revocation.
Asset Management & Vendor Coordination
-Maintain an accurate inventory of all office IT assets, licenses, and peripherals.
-Coordinate with local Internet Service Providers and external hardware/software vendors for troubleshooting, warranty repairs, and equipment procurement.
Data Backup & Basic Security
-Monitor daily data backup tasks and ensure effective disaster recovery procedures for local systems.
-Enforce basic IT security policies, including endpoint protection, antivirus updates, and operating system patch management.


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