> Markdown version of [/jobs/ext/599870-help-desk-support](https://www.wearedevelopers.com/jobs/ext/599870-help-desk-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Support - **Company:** Ishir, Inc. - **Location:** Euless, TX, United States - **Experience:** Experienced - **Salary:** $46,966.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Identity and Access Management, Issue Tracking Systems, Web Portals, Microsoft Office, Phishing, Software Engineering, Computerised Systems, Information Technology - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=55a46c1a3c9a11af ## About the Role Do you have experience in macOS?, Do you have a High school diploma or GED?, * Experience providing technical support for an IT Solutions Desk/Help Desk/Service Desk. * Experience with Windows 10 & 11, Microsoft Office Suite, Microsoft 365, Microsoft Teams, and Mac OS & iOS, Active Directory. * Experience diagnosing and resolving basic technical issues-hardware, software, network, and access issue- while communicating with the customer in a professional manner. * Experience demonstrating customer-oriented focus and patience while providing excellent communication and interpersonal skills. * Experience demonstrating advanced Troubleshooting and Critical thinking techniques while resolving incidents and service requests. * Experience with Security Awareness management: Identity & Access Management, helping users understand security policies and best practices and responding to basic security-related tickets (phishing emails, suspicious links, password issues, MFA problems, etc.) * Experience demonstrating advanced time management skills and multi-tasking skills, * Completion of high school curriculum or equivalent. Prefer Associate degree or higher in computer science or related field. * Reliable transportation and possession of a valid class C driver's license Preferred Certification: * CompTIA A+ Certification * Microsoft 365 Certification ## Description We are seeking a Helpdesk Specialist to provide technical assistance with computer systems, hardware, and software. As a solutions desk technician, you are responsible for responding to phone queries about incidents/service requests and offering technical support to customers using computer systems, mobile devices, and printing for both hardware and software., * Serves as the first contact with customers who need technical assistance via the phone. * Troubleshoots, diagnoses, and resolves technical hardware and/or software issues. * Performs troubleshooting using different diagnostic techniques. * Provide quick resolution and excellent customer service * Redirects unresolved issues to the next level of support personnel. * Provides needed information on IT products and/or services. * Keep record of the reported problem(s) and the resolution via the ticketing system * Follow-up with customers on unresolved issues and tickets submitted via the web portal * Demonstrate professional level soft skills that results in high customer satisfaction scores * 1In-depth knowledge of computer systems and mobile devices running Microsoft Windows 10 & 11, Mac OS & iOS & Microsoft Office Suite * Performs other related duties as assigned. ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [From clicks to cribs - How to find your dream home with web scraping](https://www.wearedevelopers.com/videos/767-from-clicks-to-cribs-how-to-find-your-dream-home-with-web-scraping) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Passkeys: Truly Phishing-Resistant? 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