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# IT Technical Lead

- **Company:** Peter And John Radio Fellowship, Incorporated
- **Location:** Cockeysville, MD, United States
- **Experience:** Expert
- **Salary:** $48,000.0 - $58,000.0
- **Contract:** Permanent contract
- **Skills:** Information Technology, Hardware Infrastructure, Multiplatform, Cisco
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5966c6215cbd03a6

## About the Role

Do you have a Associate's degree?, * Agreement with the Peter & John Ministries' Statement of Faith (found here: http://www.gopjm.com/about)

 * Bachelor's degree or equivalent experience preferred.
 * Relevant certifications preferred, including: Cisco, CompTIA, Google, Microsoft.
 * Bachelor's degree with 1+ year of experience or Associate's degree with 2+ years of hands-on IT support or advanced technical support experience required.
 * Understanding of business IT infrastructure, including networking, managed services, and multi-platform OS management.
 * Experience leading projects and supporting end-users preferred.
 * Experience in nonprofit, broadcast, camp, or education environments a plus.
 * Experience interacting with vendors or service providers.
 * Demonstrated professionalism, reliability, and leadership potential.

Proficiencies

 * Strong problem-solving skills with the ability to think analytically and creatively.
 * Strong attention to detail, follow-through, and consistent documentation habits.
 * Strong interpersonal skills with a customer service mindset and clear communication.
 * Ability to manage competing priorities and schedules.
 * Vendor and MSP collaboration skills.
 * Coachable, adaptable, and able to work effectively within a team structure.

## Description

The IT Technical Lead coordinates projects and support activities, assists with the management of core infrastructure, and provides hands-on support to end-users to ensure reliable technology operation and clear communication with all departments across multiple sites under the direction of the IT Director., Infrastructure & Technical Operations

 * Assist with hardware infrastructure management, maintenance, and lifecycle activities in consultation with the IT Director.
 * Communicate status updates, timelines, and impacts to staff.
 * Maintain up-to-date documentation, procedures, knowledge base, and inventories.
 * Proactively inform the IT Director of issues, specifically including systemic, capacity, or recurring operational concerns and MSP SLA performance.

Operational & Field support

 * Provide advanced on-site technical support for escalated issues and during high-volume periods or escalate appropriately when necessary.
 * Provide hands-on support for remote MSP troubleshooting tasks.
 * Provide specialized support (e.g., fundraiser call-center setup, A/V equipment setup and configuration, two-way radio management and repair).
 * Schedule and participate in on-call rotation, event support, and after-hours support.
 * Support onboarding and technical needs of seasonal staff during summer months.

Additional Duties

 * Assist with event setups, teardowns, and all-hands tasks as needed.


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