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# IT Support Analyst

- **Company:** Amtex Systems Inc
- **Location:** Montgomery, IL, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Zebra (Programming Language), Microsoft Windows, Active Directory, Business Systems, Data Transmissions, Issue Tracking Systems, Microsoft Office, System Center Configuration Manager, Networking Basics, SAP (Applications), Service Pack, TCP/IP, Wi-Fi Technology, Software Distribution, Office365, Information Technology, Epicor ERP, Veeam, Windows Client, Vmware
- **Published:** June 23, 2026
- **Apply:** https://www.careerjet.com/jobad/us84c818edc721532f7cd972d55ada977c

## About the Role

* Associate's degree in IT or related field, or 5 years related IT experience.
 * Experience supporting users in a manufacturing or plant/distribution environment preferred.
 * Technical Skills: Office 365, Active Directory, Imaging, End User Support, SCCM, Windows 10/11, Basic Networking (TCP/IP / LAN / Wi-Fi), ITSM Ticketing Systems, Zebra Printers / Label Systems, RF Scanners
 * Preferred: SAP or Epicor (basic familiarity), Druva InSync backup tools, VMware, Predator / DNC Software.
 * Ability to work independently and execute tasks with minimal supervision under site IT lead direction.

## Description

* Deliver front-line support for Windows endpoints, O365, Zebra printers/labels, RF scanners, and common peripherals; escalate per help chain and document repeatable fixes.
 * Manage ticket queues and end user requests through the ITSM system; ensure timely resolution and accurate ticket documentation per site SLA expectations.
 * Image and provision devices via SCCM (System Center Configuration Manager) is a powerful Microsoft management tool used by IT support and systems teams to remotely manage, update, and troubleshoot computers across an organization. It acts as a central hub for handling software distribution, operating system deployments, and security patching; perform data transfer and profile setup; enforce endpoint hardening per security standards.
 * Administer basic Active Directory user and group tasks (create/modify/disable); manage printer queues/shares; assist with Wi-Fi/LAN connectivity checks.
 * Support site applications and infrastructure under guidance, including exposure to SAP, Epicor, VMware/Veeam, and proprietary business systems (including IT Matrix-managed applications and custom reporting environments).
 * Assist with change control documentation and ensure all site changes are logged and approved per the client's change management process.
 * Maintain accurate documentation: ticket notes and device inventory.
 * Communicate clearly with non-technical plant floor users; model customer service, safety, compliance, and policy adherence consistent with the client's IT standards.


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