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# Service Desk Technician

- **Company:** Caci Inc
- **Location:** United States
- **Salary:** $67,800.0 - $142,200.0
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Active Directory, Amazon Web Services, VoIP, CompTIA Security+, System Configuration, Desktop Computing, Linux, Identity and Access Management, Service Pack, ServiceNow IT Service Management, Connectivity Problems, Peripherals, Laptops, User Accounts
- **Published:** June 16, 2026
- **Apply:** https://www.clearancejobs.com/jobs/8978390/service-desk-technician

## About the Role

Are you interested in continuing your career in Europe in a mission focused environment? CACI has established an upcoming position throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support EUCOM's mission objectives., * CompTIA Security+ (CE) - required (IAT Level II or higher).

 * Computing environment certification (MCSA, CCNA, Linux, AWS)
 * TS/SCI security clearance
 * Ability to obtain TESA status
 * BA/BS + 3 years recent specialized or AA/AS +5 years recent specialized or a major cert + 7 years recent specialized or 11 years of recent specialized experience

Desired

ITIL v3 - Foundation
CompTIA A+/Network+
Understanding of ServiceNow ticketing system
Adaptable to changing circumstances and operational needs
Understanding of Department of Defense Military standards

## Description

The Service Desk Administrator will provide Tier 1 technical support for enterprise IT environments, supporting end-user systems, infrastructure components, and service desk operations in a high-security, mission-critical environment. The position requires independent technical judgment, adherence to ITIL best practices, and consistent delivery of high-quality customer support in compliance with Service Level Agreements (SLAs).

 * Provide Tier 1 support for desktop systems, laptops, peripherals, VoIP devices, and end-user applications.

 * Diagnose, troubleshoot, and resolve hardware, software, operating system, and network connectivity issues.

 * Administer user accounts and access controls using Active Directory and related identity management tools.

 * Perform incident intake, triage, documentation, escalation, and resolution using approved service desk tools.

 * Ensure incidents, requests, and changes are handled in accordance with ITIL processes and SLAs.

 * Apply operating system updates, security patches, and baseline software configurations.

 * Support enterprise infrastructure components including servers, storage, and network-connected devices.

 * Maintain accurate system, configuration, and asset documentation.

 * Communicate clearly with users, management, and technical teams regarding issue status and resolution.

 * Participate in shift work, including nights, weekends, and 24x7 operational coverage as needed.


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