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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** VISANTE CONSULTING LLC - **Location:** Saint Paul, MN, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** System Configuration, Monitoring of Systems, Information Technology Operations, Cloud Services, Software Engineering, Information Technology, Hardware Asset Management - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=36032f2a5916cb3e ## About the Role Do you have experience in Small business experience?, Do you have a High school diploma or GED?, Required: High school diploma or equivalent Preferred: A bachelor's degree (BA) or equivalent work experience Experience Required: 5+ years of experience supporting IT systems for small to medium-sized businesses. Experience participating in IT projects and collaborating effectively with cross-functional teams Preferred: Familiarity with compliance frameworks such as HIPAA, SOC, or similar regulatory standards. Experience with enterprise-level infrastructure and cloud solutions. Special Skills: * Strong analytical and problem-solving skills with a focus on practical, effective solutions. * Strong collaborative and interpersonal skills within a team environment. * Advanced skills in research, analysis, and presenting complex technical solutions. * Ability to prioritize and manage multiple tasks and workloads effectively. * High emotional intelligence and adaptability to engage with diverse stakeholders, including senior executives. * Superior communication skills for delivering clear, concise, and impactful verbal and written presentations. ## Description As IT Support Analyst, you'll keep Visante's technology infrastructure, applications, and systems running reliably-and the people who depend on them productive. Working within the IT Operations team, you'll partner with colleagues across our operational, administrative, executive, and consulting teams to deliver technology operations that are secure, scalable, and dependable day to day. It's a hands-on, high-visibility role for someone who enjoys solving problems, owning outcomes end to end, and being the person others trust when something needs to work. This role reports to the Senior Director, Information Technology., * Oversee end-to-end hardware asset management, including procurement, lifecycle planning, and security compliance for all devices. * Manage laptop lifecycle processes, including collection, secure wiping, redeployment, and distribution to employees. * Coordinate device provisioning and configuration to ensure timely onboarding and adherence to organizational standards. * Monitor and optimize software license inventory, ensuring compliance, renewals, and cost efficiency through utilization tracking. * Serve as an escalation point for support desk issues; ensure timely resolution of end-user hardware and software incidents. * Support desktop services, including imaging, patching, configuration, and ongoing device maintenance. * Monitor system performance, troubleshoot hardware/software issues, and coordinate with vendors on fixes, updates, and patches. * Track, analyze, and report on support metrics and security alerts to drive continuous improvement and risk mitigation. * Develop and maintain comprehensive documentation, including system configurations, processes, and change management records. * Collaborate across IT and business teams, supporting projects, onboarding/offboarding activities, user training, and process improvement initiatives. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers) - [Enterprise Linux as Container Images](https://www.wearedevelopers.com/videos/1610-enterprise-linux-as-container-images) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Cloud-nativeApplications- What’s the buzz about](https://www.wearedevelopers.com/videos/55-cloud-nativeapplications-what-s-the-buzz-about) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)