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# District Advanced Support Technician

- **Company:** The Wireless
- **Location:** Phoenix, AZ, United States
- **Experience:** Experienced
- **Salary:** $45,760.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Networks, Networking Hardware, Microsoft Operating Systems, Open Service Interface Definitions, Transmission Control Protocol (TCP), Computer Equipment
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bbdc80cbc570f069

## About the Role

Do you have experience in Technical support?, * Proven experience in hardware and troubleshooting and repair.

 * A+ Certification preferred.
 * Two or more years of experience, providing technical support in a Windows environment, and proficiency working with Microsoft Operating Systems, PC hardware, and TCP/IP networks is required.
 * Experience supporting retail or branch office environments is helpful.
 * Two or more years of experience as a remote and self-managed technician is preferred.
 * Candidates must demonstrate strong customer service skills, excellent oral and written communications, and diligent follow-through, have an eye for detail, and effectively prioritize workload in a demanding role.

## Description

* Handle support calls for national fitness club locations in Phoenix and the surrounding area
 * Examples of common calls include hardware malfunctions, software errors, user training, system outages and network failures.
 * Provide advanced support via telephone to troubleshoot computer hardware, Windows Operating Systems, hardware malfunctions, and network outages.
 * Open service requests for new support incidents as they are reported; update and close them in a timely manner.
 * Visit fitness clubs within the area to perform onsite trouble-shooting, hardware installation and repair.
 * Perform installs, moves, adds and changes of computers, peripheral devices and network components.
 * Perform hardware inventories and maintain accurate inventory records.
 * Contact warranty repair centers and coordinate onsite repair of hardware under warranty.
 * Coordinate proper disposition of faulty hardware as directed by corporate office.
 * Periodically perform large scale deployments of workstations and other hardware
 * Regularly conduct preventative maintenance inspections of workstations and network equipment at fitness clubs to proactively maintain efficient system performance and maintain a clean and professional work environment.
 * Professionally manage cables and wiring for computers and other hardware.
 * Regularly visit every fitness club in the assigned area.


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