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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Field Technician - **Company:** Beacon Systems - **Location:** Phoenix, AZ, United States (Remote available) - **Experience:** Expert - **Salary:** $42,952.0 - $45,802.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Microsoft Office, Software Deployment, Workspace ONE, Computer Equipment, Patch Management, Laptops, Hardware Infrastructure, Servicenow - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=612dc5713880a56d ## About the Role Do you have a valid Driver's License license?, Do you have experience in Video conferences (communication methods)?, * Minimum 3 years of experience providing technical support to end users in a fast-paced enterprise environment. * At least 1 year of Active Directory administration/support experience. * Experience supporting Microsoft Windows operating systems and Microsoft Office applications in a networked environment. * Experience using ServiceNow or similar IT service management/ticketing platforms. * Experience with Tanium, Workspace ONE, or other Mobile Device Management (MDM) solutions. * Strong troubleshooting skills involving desktop hardware, software, and endpoint technologies. * Experience performing preventive maintenance on desktops and laptops. * Experience creating and maintaining technical documentation. * Excellent verbal and written communication skills. * Ability to safely lift and transport equipment weighing up to 50 pounds. * Valid Arizona driver's license with a clean driving record., * Experience supporting enterprise Audio/Visual and video conferencing technologies. * Experience with large-scale endpoint deployment and imaging. * Experience supporting mobile device environments and endpoint management platforms. * Previous experience in government, aviation, or other 24x7 operational environments., * Tanium or other Mobile Device Management (MDM): 2 years (Required) * technical support to end users: 4 years (Required) * Active Directory administration/support: 2 years (Required) * ServiceNow or similar ticketing platforms: 2 years (Required) License/Certification: * Arizona driver's license with a clean driving record (Required) ## Description Seeking a highly skilled Senior Desktop Support Specialist (Desktop Field Technician) to provide enterprise-level end-user support within a large and fast-paced technology environment. This role is responsible for desktop and mobile device support, hardware and software deployment, troubleshooting complex technical issues, and supporting Audio/Visual conferencing technologies.The selected candidate will provide first- and second-level technical support, manage service requests, maintain endpoint devices, and ensure reliable technology services for internal and external users., * Respond to and resolve helpdesk tickets in a large enterprise environment. * Provide end-user hardware and software support for desktops, laptops, and related technologies. * Install, configure, maintain, and troubleshoot desktop computer and server hardware and software. * Support and troubleshoot peripheral devices, including scanners, printers, specialty printers, and plotters. * Perform Windows operating system installations, updates, and patch management. * Prepare workstation and laptop images and deploy endpoint devices. * Support mobile devices and mobile device management (MDM) solutions. * Configure, support, and troubleshoot conference room Audio/Visual and video conferencing equipment. * Create and maintain technical documentation, system specifications, and support procedures. * Submit weekly status reports and project updates to management. * Participate in after-hours, weekend, and on-call support rotations as required. * Maintain a high level of customer service while supporting both internal and external stakeholders. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The Road to One Billion Developers](https://www.wearedevelopers.com/videos/1137-the-road-to-one-billion-developers) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Robots are coming into the wild! 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