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# Senior IT Support Specialist

- **Company:** Canpack US LLC
- **Location:** Olyphant, PA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Systems, Desktop Computing, Routing, TCP/IP, Virtualization Technology, Wi-Fi Technology, Information Technology, Network Server, Windows Client
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e94917f363f5203f

## About the Role

Do you have experience in Windows?, * 8+ years of hands-on IT support experience

 * Strong troubleshooting skills and proactive, independent working style
 * Excellent communication skills, supporting users at all levels
 * Solid knowledge of IT infrastructure (Windows 10/11, servers, virtualization)
 * Good understanding of networking (TCP/IP, routing, switching, Wi-Fi)
 * Experience with ITSM tools and ITIL principles
 * Familiarity with imaging and deployment solutions
 * Well-organized, reliable, with strong attention to quality
 * Experience in manufacturing environments (nice to have)
 * Relevant certifications, e.g. Microsoft (nice to have)
 * Degree in a related technical field (preferred)
 * English proficiency at minimum B2 level

## Description

A Senior IT Support Specialist supports employees in their daily use of IT systems and ensures the stability, security, and efficiency of the IT infrastructure. This role plays a key part in minimizing downtime, improving user experience, and maintaining seamless day-to-day business operations across the organization.

By executing responsibilities, the Senior IT Support Specialist ensures high-quality technical support, continuous improvement of IT processes, and reliable performance of all IT systems.

Your responsibilities:

 * Provide onsite and remote IT support to end users, including senior leadership
 * Diagnose and resolve technical issues related to computers, servers, mobile devices, printers, networks, and business systems
 * Install, configure, test, and maintain hardware and software
 * Monitor and maintain local IT infrastructure, proactively resolving incidents and outages
 * Coordinate with global IT teams and external vendors on issue resolution
 * Lead and support implementation of new technologies and corporate IT initiatives
 * Train users and IT staff on systems usage and troubleshooting
 * Support investment projects, including hardware upgrades and replacements (e.g. PCs, scanners, printers, AV equipment)
 * Participate in budgeting and cost monitoring for IT-related expenses
 * Maintain accurate documentation and inventory of IT assets
 * Build and maintain a knowledge base of resolved issues
 * Provide proactive recommendations for system upgrades, repairs, and improvements
 * Ensure continuous improvement of IT processes and propose optimization actions
 * Manage workload effectively, prioritizing tasks in alignment with business needs


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