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# IT Help Desk Technician

- **Company:** Vector Solutions
- **Location:** Hurlburt Field, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** CompTIA Security+, SC Clearance, Information Technology
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=86fc01ac6064c84e

## About the Role

Do you have experience in Trend analysis?, Do you have a Bachelor's degree?, Bachelor's degree in a related IT field with minimum 2 years related IT systems experience or 4 years of related IT systems experience., * Bachelor's (Preferred)

Experience:

 * IT Systems: 2 years (Required)

License/Certification:

 * CompTIA Security+ (Required)

## Description

The IT Service Center Systems Administrator is part of an IT Service Center team providing first-response support for all Command and Control Mission Systems (C2MS), their associated software, hardware, configurations, and architectures as listed as part of the Specialized Mission Suite (SAMS)., * Receives and processes all service requests, incidents, and issues as the C2MS communication focal point for multiple geographically separated locations.

 * Assists in the development of call scripts and call trend analysis to refine and build efficient processes.
 * Inputs, monitors and tracks information in remedy and other ticketing solutions.
 * Advises Senior System Administrators and Engineers in a Dev/Ops environment on Service improvement opportunities to reduce call center volume, ultimately increasing customer satisfaction.
 * A current Secret clearance is required
 * Security + required


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