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# Help Desk Agent

- **Company:** Randstad
- **Location:** Lexington, SC, United States
- **Salary:** $41,579.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Servicenow
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e354e1d7522b9d3d

## About the Role

Do you have experience in Quality data entry?, Do you have a Bachelor's degree?, * Years of experience: 1 year

 * Experience level: Experienced

## Description

* Respond to a variety of inbound colleague calls/emails
 * Ensure accurate and detailed problem documentation/ticketing
 * Provide timely escalation and follow-up with support groups and colleagues
 * Identify and escalate wide-impact or potential wide-impacting outages
 * Identify trends and opportunities for improvement as well as provide ongoing feedback
 * Build ongoing support proficiency for other skills and applications

Skills

 * Call Center Support
 * Help Desk
 * IT
 * Microsoft 365
 * Communication
 * Computer Skills
 * Ticketing System
 * ServiceNow
 * Data Entry


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