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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support & Operations Specialist - **Company:** Covercress Inc - **Location:** St. Louis, MO, United States - **Experience:** Starter - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Microsoft Outlook, Cyber Security, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Networking Basics, Microsoft SharePoint, Wi-Fi Technology, Microsoft InTune, Computer Equipment, Information Technology, User Accounts - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a159e93ef91d23a4 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Windows?, * 1-3 years of experience in an IT support, help desk, or similar technical customer-facing role (internships and relevant coursework considered). * Working knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint). * General PC hardware troubleshooting. * Basic understanding of networking concepts (DNS, DHCP, Wi-Fi, VPN) and common troubleshooting techniques. * Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users. * Demonstrated customer service orientation, patience, and professionalism. * Organized, dependable, and able to manage multiple requests and priorities with minimal supervision. * Willingness to learn systems outside a narrow helpdesk lane including lab instruments. * High integrity with access and security-sensitive systems. * Valid driver's license and willingness to travel between company locations. * Legally authorized to work in the United States. Physical Demands * Occasional standing, walking, bending, and light lifting; ability to lift and carry up to 40 pounds as needed. * Work is primarily performed in an indoor office environment with standard conditions. * Occasional fieldwork may be required, including limited exposure to outdoor elements such as heat, cold, humidity, and allergens. * Ability to operate a motor vehicle and support occasional day travel for field activities, primarily from the St. Louis base. ## Description * Serve as the first point of contact for end-user support requests via ticketing, chat, and walk-ups across both company locations. * Provision, image, deploy, and retire laptops, mobile devices, peripherals, and accessories; maintain accurate hardware inventory and asset records. * Administer user accounts, groups, licenses, and access in Microsoft 365, Entra ID, and Intune, following established processes. * Support the full employee lifecycle: onboarding, role changes, offboarding, and equipment return. * Troubleshoot Windows, mobile, printing, AV/conferencing, and basic networking issues; escalate complex issues to the IT Lead as appropriate. * Maintain and improve internal IT documentation, knowledge base articles, and standard operating procedures. * Assist with patching, endpoint health, backup verification, and routine security hygiene tasks in coordination with our Cybersecurity/SOC partner. * Participate in IT projects such as hardware refreshes, site improvements, application rollouts, and business continuity exercises. * Provide support to our second location, either remotely or through scheduled on-site visits. * Contribute to a positive end-user experience by communicating clearly, following through, and treating every interaction as an opportunity to build trust in IT. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)