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# Remote Senior Support Engineer - MSP

- **Company:** MY IT CREW
- **Location:** New York, NY, United States (Remote available)
- **Experience:** Expert
- **Salary:** $85,000.0 - $100,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Cloud Computing, Windows Domain, Cloud Platform System, Wikis
- **Published:** June 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3bd13b638a78e2c1

## About the Role

Do you have experience in Windows support?, * Proven experience as a senior technical engineer, preferably in an MSP Environment

 * Ability to diagnose and resolve advanced issues
 * Excellent communication skills
 * Keen attention to detail, the memory of patterns, and interest in problem-solving
 * Consistently demonstrate the MyITcrew Core Values and meet standard metrics
 * Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent
 * Advanced skills in the management of Active Directory Domain environments
 * Proficient in networking, for both on-premise and cloud-based networks.
 * A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments

## Description

Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading….

My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.

 * Our clients love us and our satisfaction surveys show it at a consistent 97%
 * We are the team who always "has the cool stuff", we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
 * No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us!
 * We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward., * Be an active advocate for customer satisfaction
 * Provide technical excellence t for systems, software, and hardware
 * Document/Update internal Kb's, SOP's, Wiki's
 * Ask educated questions and listen to customers to determine the root cause of issues
 * Work through the problem-solving process with customers, empowering them to do the same in the future
 * Participate in training incoming staff
 * Report significant and recurring issues
 * Participate in the After Hours Escalation on-call rotation


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