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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** City of Sandy Springs - **Location:** Sandy Springs, GA, United States - **Experience:** Experienced - **Salary:** $59,134.0 - $76,877.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Networking Basics, Network Connections, TCP/IP, Break Fix, Peripherals, Information Technology, Laptops - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8467020be6e9abc3 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Customer communication?, Do you have a Associate's degree?, * Associate's degree in a related field * Two (2) years of relevant IT support experience (or equivalent combination of education and experience) * Ability to pass Police Department background check and fingerprinting prior to employment * Valid Georgia driver's license, * CompTIA A+, Network+, Security+, Cloud+, or comparable certification * Demonstrated leadership ability, integrity, flexibility, and initiative Technical Expertise You'll be successful in this role if you have: * Working knowledge of TCP/IP, DNS, DHCP, and basic networking principles * Strong proficiency with Microsoft 365 (especially Outlook and Microsoft Teams) * Experience supporting Windows desktops and laptops * Experience with macOS in a managed enterprise environment (a plus) * Familiarity with Microsoft Teams Phone systems and office equipment * Experience using service ticketing systems * Strong written and verbal communication skills The Ideal Candidate You are: * A clear communicator who can translate technical issues into understandable solutions * Organized and detail-oriented in documenting incidents and resolutions * Comfortable working independently and exercising sound judgment * Calm and decisive in critical or unexpected situations * Service-focused and committed to supporting a team environment Work Environment & Physical Requirements * Light physical activity (lifting up to 20 pounds) * Extended time at a keyboard or workstation * Regular performance of duties in standard office environments ## Description The City of Sandy Springs is seeking a highly motivated, Full-Time, IT Support Specialist who thrives on solving problems, supporting others, and ensuring technology runs seamlessly. This role is more than a help desk position - it is an opportunity to directly support the operations of City Hall, public safety departments, and the employees who serve our community every day. If you are a technically skilled professional who enjoys hands-on troubleshooting, delivering excellent customer service, and contributing to meaningful IT projects, we want to hear from you. What You'll Do As our IT Support Specialist, you will serve as frontline technical support for City staff, ensuring reliable access to essential systems and services., * Provide onsite and remote technical support for hardware, software, networking, and mobile devices * Deploy, configure, and maintain PCs, laptops, and peripherals * Troubleshoot Windows systems and support Microsoft 365, with emphasis on Outlook and Microsoft Teams * Support mobile device setup and troubleshooting * Maintain network connectivity and diagnose equipment issues * Manage and document service requests through a ticketing system * Deliver courteous, timely, and effective customer service * Provide end-user training as needed * Participate in rotating on-call coverage during non-business hours * Assist with new technology deployments and IT projects * Support critical systems for public safety departments ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa)