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# Web Administrator

- **Company:** RIVA Solutions, Inc.
- **Location:** United States (Remote available)
- **Salary:** $160,000.0
- **Contract:** Permanent contract
- **Skills:** HTML, Adobe Creative Cloud, Agile Methodology, JIRA, Cascading Style Sheets (CSS), Information Systems, Data Transmissions, Drupal, Metadata, Web Administration
- **Published:** June 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=096355fd7fb08417

## About the Role

Do you have experience in Triage?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Systems, MIS, Communications, or related field.

 * 18+ years of IT, web operations, service desk, or related experience.
 * Experience supporting Drupal or similar CMS platforms.
 * Experience leading service desk operations, triage, SLAs, and stakeholder communications.
 * Hands-on experience with Jira, HTML, CSS, Adobe Creative Cloud, and Siteimprove or similar tools.
 * Experience reviewing content for quality, usability, metadata, and accessibility.
 * Ability to obtain and maintain a Public Trust clearance.

Preferred Qualifications

 * Experience supporting HHS, ASPA Digital, or Federal digital communications programs.
 * Experience developing SOPs, training materials, and stakeholder communications.
 * Experience supporting metadata optimization, search performance, and accessibility initiatives.
 * Experience leading high-volume support and web operations teams.
 * Drupal and Siteimprove experience in Federal environments.

## Description

Leads the ASPA Digital Service Desk function, overseeing intake, triage, prioritization, workflow management, content publishing, stakeholder communications, and operational improvements for web and digital service requests., * Lead digital service desk intake, triage, prioritization, and fulfillment processes.

 * Coordinate with HHS stakeholders, ASPA Digital product owners, and content providers.
 * Manage ticket routing, SLAs, escalation paths, and backlog activities using Jira.
 * Oversee content publishing, metadata optimization, and web administration activities.
 * Ensure compliance with HHS content standards, accessibility requirements, and quality expectations.
 * Support Agile teams with content launches, campaigns, and operational activities.
 * Develop SOPs, training materials, and knowledge articles.
 * Monitor metrics, customer feedback, and recurring issues to improve operations.


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