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# System Support Specialist I

- **Company:** RWT, L.L.C.
- **Location:** Alexandria, VA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Business Systems, Computer Literacy, Microsoft Office, Networking Basics, Microsoft PowerPoint, Windows Desktop, Peripherals, Computer Equipment, Information Technology, Laptops, User Accounts
- **Published:** June 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8de3729ebc3571ef

## About the Role

Do you have experience in Writing skills?, Do you have a Bachelor's degree?, * Bachelor's degree in Computer Science or related field, or equivalent experience (2+ years)

 * CompTIA A+ Certification preferred
 * Microsoft Certified Technology Specialist (MCTS) preferred, * Strong troubleshooting skills with desktop/laptop hardware and peripherals
 * Basic networking knowledge
 * Excellent customer service and communication skills
 * Ability to manage multiple requests and prioritize effectively
 * Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and standard business systems, * Ability to clearly communicate technical information verbally and in writing
 * Capable of interpreting and responding to instructions, documentation, and business communications, * Prolonged periods of sitting and computer use
 * Occasional lifting up to 25 lbs
 * Ability to use hands and arms to operate equipment

## Description

The Systems Support Specialist I (SS1) provides entry-level help desk and technical support for desktop workstations, laptops, and peripheral devices for both local and remote users. This role is responsible for installing, maintaining, and troubleshooting Windows-based systems, supporting user accounts, and ensuring efficient system access. The SS1 delivers high-quality customer service while resolving technical issues and supporting Five Guys operations. Travel to remote locations may be required., * Provide Level I & II help desk support for end users

 * Deliver remote and on-site technical support, including travel for new store openings, acquisitions, and closures
 * Install, configure, and maintain Windows systems, software, and user environments
 * Manage user accounts, access control, and security configurations
 * Support end users across multiple systems and applications
 * Provide telecommunications support for users and devices
 * Identify training needs and assist in user education
 * Perform administrative tasks including documentation and correspondence
 * Process invoices and submit for payment
 * Ensure compliance reporting requirements are met

Additional Responsibilities:

 * Assist IT team members and cross-functional departments as needed
 * Perform other duties as assigned


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