> Markdown version of [/jobs/ext/603270-clinical-applications-service-desk](https://www.wearedevelopers.com/jobs/ext/603270-clinical-applications-service-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Clinical Applications - Service Desk - **Company:** Pennant Services - **Location:** Eagle, ID, United States - **Contract:** Permanent contract - **Skills:** Application Performance Management, EClinicalWorks, Performance Monitor, User Administration - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a915c31116f9bc4c ## About the Role Do you have experience in Customer communication?, * 1+ years of general customer support, training, implementation, project management, or clinical application user experience in eClinicalWorks. * Additional experience with Homecare Homebase, Forcura, Waystar, Medalogix, NVOQ, supply interfaces, medication interfaces, or other clinical applications is a plus. * Strong problem-solving, troubleshooting, and analytical skills. ## Description The Clinical Applications Service Desk Resource role is designed to support the use of clinical applications within our healthcare organization, helping operations utilize systems and identify and correct issues in a timely manner. The Service Desk Resource will ensure the efficient and effective resolution of user issues, manage and maintain proactive support and self-support tools, provide guidance and training to staff, and maintain excellent customer service standards., * Technical Support & Issue Resolution: Execute the timely and accurate resolution of service desk tickets related to clinical applications. Escalate issues as necessary. Provide hands-on telephone, email, and ticket-based technical support for clinical applications, including troubleshooting, configuration, and maintenance. * Customer Service: Ensure high levels of customer satisfaction by maintaining clear and effective communication with agency staff, resources, and other stakeholders. * Process Improvement: Develop and implement strategies to improve service desk efficiency and effectiveness. Monitor and analyze metrics to identify areas for improvement. Maintain comprehensive documentation of help desk processes, procedures, and resolutions. * Performance Monitoring: Monitor application performance, usage, and user reports to identify and resolve issues that impact daily operations. * Security Management: Implement and enforce security measures to protect applications and data from unauthorized access. Execute SOP's consistently to ensure compliance with user account management, access, and usage policies and procedures. * Compliance & Best Practices: Ensure all service desk activities comply with relevant regulations, policies, and standards. Stay updated with industry trends, new technologies, and best practices to continually enhance service desk operations. * Training & Support: Coordinate and provide training for internal team and end-users on clinical applications and related technologies. Identify support trends and recurring issues in local operations to create education and self-support options for resolution. * Stakeholder Engagement: Foster strong relationships with end-users across all departments and operational areas. Understand their needs and challenges, ensuring that the portfolio of clinical applications and the local use of specific applications meet their requirements and contribute to the organization's overall success. * Innovation and Improvement: Stay abreast of the latest developments in clinical software and technology, including new vendor software features and new-to-market services that achieve operational goals. Propose and implement innovative solutions that can further enhance operational efficiency and financial performance. ## Related Videos - [Keycloak case study: Making users happy with service level indicators and observability](https://www.wearedevelopers.com/videos/1599-keycloak-case-study-making-users-happy-with-service-level-indicators-and-observability) - [Automate everything via NodeJS and Puppeteer](https://www.wearedevelopers.com/videos/322-automate-everything-via-nodejs-and-puppeteer) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [From Doubt to Confidence: How Sentry Uses Verdaccio to Bulletproof SDK Releases](https://www.wearedevelopers.com/videos/739-from-doubt-to-confidence-how-sentry-uses-verdaccio-to-bulletproof-sdk-releases) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Benefits of Using JMeter For Performance Testing](https://www.wearedevelopers.com/magazine/96-benefits-of-using-jmeter-for-performance-testing)