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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Paradigm - **Location:** Santa Monica, CA, United States - **Experience:** Experienced - **Salary:** $72,800.0 - $83,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Information Technology Operations, Networking Basics, Wi-Fi Technology, Office365, Information Technology, User Administration, User Accounts - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c0df3cc23f513855 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Desktop administration?, Do you have a Associate's degree?, * Associate's degree in Computer Science, Information Technology, or a related field, or equivalent experience. * 3+ years' experience in helpdesk support or a similar IT support role. * Ability to support Microsoft Windows environments and Microsoft 365 applications. * Experience supporting both Windows and Mac devices. * Strong customer service orientation with the ability to communicate clearly with users of varying technical backgrounds. * Strong analytic and problem-solving skills. * Ability to work independently and collaboratively in a team environment. * Eager to learn and adapt to new technologies. * IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus. * Familiarity with healthcare or other regulated environments preferred. Physical, Environmental, and Mental Requirements * Ability to lift IT equipment (Average 30 lbs.) * Ability to crawl, kneel, stoop, and reach while installing equipment and configuring workstations. * Frequent walking and standing. * Works well under pressure due to time and accuracy requirements. * Corporate office is located in Santa Monica. Periodic travel to company locations in Malibu and San Rafael. Travel and mileage reimbursements included. * Reliable transportation and valid driver's license required. ## Description The IT Support Specialist is responsible for providing onsite and remote technical support across multiple office and operational locations. This role serves as a hands-on support resource for end users, supporting daily IT operations including workstation setup, account administration, onboarding/offboarding activities, hardware deployment, inventory management, and basic network and connectivity troubleshooting. This is a highly user-facing role that requires strong communication skills, professionalism, organization, and the ability to work independently across multiple sites. The ideal candidate is customer-service oriented, dependable, technically capable, and comfortable supporting non-technical users in a fast-paced environment. Key Responsibilities * Provide onsite and remote technical support for end users across multiple locations. * Support onboarding and offboarding processes including account provisioning, access changes, device deployment, and equipment recovery. * Configure and deploy desktops, laptops, mobile devices, and related hardware. * Perform operating system reloads, workstation imaging, software installation, and endpoint setup. * Create, manage, and disable user accounts within Microsoft 365 and Entra ID environments. * Assign and manage security groups, shared mailbox access, and basic user permissions. * Maintain accurate inventory records for computers, peripherals, and IT assets. * Install and support printers, docking stations, monitors, and other office technology. * Perform basic network and connectivity troubleshooting including WiFi testing and device connectivity validation. * Coordinate with internal engineers, vendors, and service providers for escalated support and infrastructure activities. * Support deployment and maintenance of endpoint management and remote monitoring tools (RMM). * Assist with hardware procurement, receiving, staging, and deployment coordination. * Travel to operational locations as needed to support users and technology initiatives. * Training: Provide training and guidance to end-users on IT tools and best practices. * Other duties as assigned. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)