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# Help Desk Specialist

- **Company:** JCS Solutions LLC
- **Location:** Arlington, VA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Engineering, Windows Desktop
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9071855c6d070985

## About the Role

Do you have experience in Windows?, * 2 years of experience in help desk or technical support

 * CompTIA A+ certification
 * Experience with Windows desktop applications
 * Knowledge of e-mail systems and directories
 * PC and printer troubleshooting skills
 * Strong customer service and communication skills

How you will wow us:

 * Prior experience supporting DoD or DISA end users
 * Active Secret clearance required; Top Secret clearance strongly preferred
 * Ability to work on-site at Fort Belvoir, VA
 * CompTIA A+ certification
 * Experience with DoD help desk ticketing systems
 * Familiarity with military network environments and protocols

## Description

JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and serve as the initial point of contact for troubleshooting hardware/software PC and printer problems., * Provide phone and in-person support to users

 * Support users with e-mail, directories, and standard Windows desktop applications
 * Troubleshoot applications developed under the contract
 * Serve as initial point of contact for hardware/software issues
 * Troubleshoot PC and printer problems


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