> Markdown version of [/jobs/ext/603555-smart-services-lead](https://www.wearedevelopers.com/jobs/ext/603555-smart-services-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Smart Services Lead - **Company:** Smartly, Inc. - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $100,000.0 - $140,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Automation of Marketing, Infrastructure Automation Frameworks, Machine Learning Operations - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1eb6dd50975abd93 ## About the Role Do you have experience in Team supervision?, Smartly is looking for a Team Lead to join our Smart Services team. Smart Services is our premium implementation, enablement, and strategic support layer built on top of the Smartly platform- we accelerate onboarding, drive platform adoption, and help clients get to confident self-serve. This role is ideal for an experienced paid media professional who combines platform and client strategy expertise with people leadership skills. As a Team Lead, you'll manage key client relationships, guide a team to deliver measurable outcomes, and drive adoption of Smartly's platform across your book of business., * 7+ years of experience in digital media, with deep expertise in Paid Social and strong understanding of the broader advertising ecosystem. * 1+ year of experience managing a team. * Proven track record of building and maintaining senior client relationships. * Hands-on experience with paid media platforms and a genuine appetite for enabling clients to operate them independently. * Working knowledge of AI and machine learning concepts, and a curiosity for how they're reshaping paid media and platform automation. * Strong analytical and strategic mindset with excellent communication skills. * Highly organized, proactive, and able to balance client outcomes with team development. Bonus points for: * Experience in e-commerce, retail, or DTC verticals. * Familiarity with Smartly or other paid media tech platforms. * Cross-channel experience across Meta, TikTok, Pinterest, Snap, LinkedIn, and Google. * Hands-on experience with programmatic and Amazon DSP/CTV. * Exposure to emerging AI-native ad platforms (e.g., OpenAI Ads) and a track record of getting up to speed on new channels quickly. * Practical experience applying AI/ML tools to media strategy, optimization, or workflow efficiency. ## Description * Client Leadership: Act as a trusted advisor to senior stakeholders across guided, hybrid, and managed engagement models- ensuring strong retention, value delivery, and momentum toward platform self-sufficiency. * Team Management: Lead, coach, and develop a team of specialists and managers, setting clear goals, ensuring accountability, and building defined career paths and growth. * Strategic Direction: Oversee onboarding plans, testing agendas, and platform adoption strategies that improve client performance and demonstrate Smartly's value. * Operational Excellence: Ensure processes, SLAs, and best practices are followed consistently while driving efficiency and continuous improvement. * Cross-Functional Collaboration: Partner with Creative Services, Marketing Science, Product, Technical Consulting, and Sales to deliver integrated solutions and share learnings across the organization. * Commercial Awareness: Maintain a strong understanding of contracts, forecasts, scope, and account health- identifying expansion opportunities and protecting delivery profitability. ## Related Videos - [Recruiting with Soul & Smarts](https://www.wearedevelopers.com/videos/1477-recruiting-with-soul-smarts) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [Effective Machine Learning - Managing Complexity with MLOps](https://www.wearedevelopers.com/videos/185-effective-machine-learning-managing-complexity-with-mlops) - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [AI is dead, long live AK](https://www.wearedevelopers.com/videos/1093-ai-is-dead-long-live-ak) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Prompt Engineering is a Job of the Past](https://www.wearedevelopers.com/magazine/342-prompt-engineering-is-a-job-of-the-past) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [13 AI Tools You Have to Try](https://www.wearedevelopers.com/magazine/219-13-ai-tools-you-have-to-try) - [How to start an AI project for a good cause and boost your career](https://www.wearedevelopers.com/magazine/15-how-to-start-an-ai-project-for-a-good-cause-and-boost-your-career) - [The Prompt Engineer ✍️](https://www.wearedevelopers.com/magazine/216-the-prompt-engineer)