> Markdown version of [/jobs/ext/603777-onsite-it-technician-baton-rouge-la](https://www.wearedevelopers.com/jobs/ext/603777-onsite-it-technician-baton-rouge-la). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Onsite IT Technician - Baton Rouge, LA - **Company:** Insight Global - **Location:** Baton Rouge, LA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Issue Tracking Systems, Print Servers, Usage Analysis, Data Logging, Servicenow - **Published:** June 12, 2026 - **Apply:** https://dejobs.org/x/x/3B4C6CDEFF874B69B590E8C17F17592E/job/ ## About the Role 2+ years in a help desk, desktop support, or technical support role -Great customer service skills, and comfortable supporting customers over chat, email, phone, and in person -Experience remotely logging into devices for troubleshooting -Experience working in a ticketing system, preferably Service Now -Prefer experience working with IT hardware, even better if that experience is printers ## Description This role is onsite in Baton Rouge, LA. Day to Day: -Respond to common service, product, technical, and customer-relations questions. -Monitor & resolve service tickets for printing related incidents and problems -Initiate Device related trouble tickets into the customer supplied ticketing system. -Install and setup printers and apply customer configurations -Troubleshoot and resolve printer, print driver, and client system printing issues, non-reporting devices -Troubleshoot and resolve print server and print queue issues -Perform device and fleet usage analysis -Perform research related to printing related issues -Assist with the evaluation, testing, and creation of configuration templates of new devices -Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Just-in-time Compilation in JVM](https://www.wearedevelopers.com/videos/240-just-in-time-compilation-in-jvm) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Talk to the Duck - Secrets of the Debugging Masters](https://www.wearedevelopers.com/videos/470-talk-to-the-duck-secrets-of-the-debugging-masters) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) ## Related Articles - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)