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# Systems Administrator

- **Company:** SWIFT
- **Location:** McLean, VA, United States
- **Salary:** $60,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Automated Storage and Retrieval Systems, Databases, Data Transmissions, Monitoring of Systems, Issue Tracking Systems, Enterprise Messaging Systems, Role-Based Access Control, Software Deployment, System Availability, Information Technology
- **Published:** June 12, 2026
- **Apply:** https://www.clearancejobs.com/jobs/8972167/systems-administrator

## About the Role

* Experience answering questions via emails, hotline, and tickets
 * Experience answering users' inquiries regarding computer software and hardware operation to resolve problems
 * Experience entering commands and observing system function to verify correct operations and detect errors
 * Experience installing and performing minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
 * Experience overseeing the daily performance of computer systems
 * Experience setting up equipment for employee use, performing or ensuring proper installation of communication, operating systems, and appropriate software
 * Experience maintaining record of daily data communication transactions, problems and remedial action taken, and installation activities
 * Experience reading technical manuals, conferring with users, and conducting computer diagnostics to investigate and resolve problems and to provide technical assistance and support
 * Experience monitoring events and performing corrective actions according to documentation
 * Experience escalating incident reports to required groups and monitoring incidents
 * US citizenship and an active TS/SCI with Polygraph security clearance required

Desired Experience:

 * Experience of making changes to databases by reviewing procedures found within Database Management System Manuals, or similar SOP documents
 * Experience updating and communicating with users about the progress of problem remediation
 * Experience participating in the deployment of applications and hardware impacting the current and proposed IT tools used in the field location
 * Experience of answering users' inquiries regarding computer software and hardware operation to resolve problems, including requirements originating from a field location

## Description

* Provide systems administration and Tier 2 help desk support in a 24/7/365 operational environment for a comprehensive suite of communication and messaging applications used between Customer headquarters, field offices, and industry partners
 * Administer message storage and retrieval systems, including search functionality, search term storage, and associated administrative tools
 * Implement and maintain role-based access control (RBAC) and advanced security controls to protect sensitive information
 * Provision, manage, and dispose of sensitive account bins used to control access to families of protected documents and systems
 * Participate in a merged support team structure that provides Tier 1-3 support across multiple mission applications
 * Support an agreed-upon shift schedule, including a designated team lead responsible for managing staffing assignments and ensuring appropriate coverage per shift
 * Communicate any proposed schedule changes to the Customer in advance for approval
 * Deliver Tier 2 support for the Customer's proprietary communication system, resolving escalated issues that Tier 1 could not address, including break-fixes, configuration issues, and hardware repairs
 * Oversee daily performance and operations of IT messaging systems
 * Maintain accurate records of daily data communication transactions, problems encountered, remedial actions taken, and installation activities
 * Log incidents and provide direct support to end users
 * Serve as a tiered point of contact for all issues related to Customer-supported applications
 * Provide technical assistance to messaging system users, with a focus on messaging-specific support
 * Maintain a service-oriented perspective, understanding the relationships, dependencies, and requirements among hardware, software components, and supporting organizations
 * Respond to user questions and resolve issues submitted via telephone, email, or the Customer's ticketing system
 * Assist users with the operation and use of specific application messaging systems
 * Respond to incidents or findings from system monitoring tools, taking proactive, remedial, or preventative action to ensure service continuity and system availability in line with service-level objectives
 * Monitor daily operational tasks, including environment health, spills, message rejections, message flow, and abnormalities across current and legacy messaging systems
 * Develop, follow, and maintain Standard Operating Procedures (SOPs) for all relevant processes
 * Review SOPs at least every six months and provide recommendations to the Customer for needed updates
 * Operate within a shared help desk environment and become familiar with triage processes for help desk calls related to mission applications outside one's primary focus area
 * Provide basic Tier 1 or Tier 2 support for mission applications beyond the primary messaging system, as needed


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