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# NOC Engineer / NOC Lead

- **Company:** STN, inc.
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Bash Shell, Cloud Computing, Linux, Monitoring of Systems, Issue Tracking Systems, Information Technology Operations, Python (Programming Language), Networking Basics, Prometheus, Runbook, Datadog, Scripting, Grafana, Performance Monitor, Pagerduty
- **Published:** June 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=84c872e0be271d29

## About the Role

Do you have experience in System performance monitoring?, * 3+ years in a NOC, SOC, or IT operations function

 * Hands-on experience with monitoring tools (Datadog, Prometheus, Grafana, PagerDuty, or equivalent)
 * Strong Linux and basic networking fundamentals
 * Excellent written and verbal communication, particularly under pressure
 * Willingness and ability to work rotating shifts including overnight coverage, * GPU, HPC, or large-scale cloud infrastructure background
 * ITIL Foundations certification
 * Demonstrated on-call and major-incident response experience
 * Scripting skills (Python, Bash) for runbook automation

## Description

The NOC Engineer operates STN's 24/7 monitoring and first-response capability for GPU One (GPUaaS) infrastructure. The role triages alerts, executes documented runbooks, and coordinates with on-call specialists during incidents to protect customer SLAs., * Monitor infrastructure alerts, customer SLA dashboards, and system health on a 24/7 basis

 * Triage incidents and engage on-call SREs, Network, Hardware, or Field Engineering as needed
 * Execute documented runbooks for common platform, network, and hardware issues
 * Manage the incident lifecycle including initial customer notification and status updates
 * Coordinate planned maintenance windows and change windows with internal teams and customers
 * Update status pages and customer-facing communications during incidents
 * Maintain shift handoff documentation and active-incident logs
 * Support ticket queue handling including Tier 1 ticket resolution
 * Contribute to continuous improvement of monitoring coverage, alert quality, and runbooks
 * Work rotating shifts including nights, weekends, and holidays


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