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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Coordinator (On Site) - **Company:** Questeq, Inc. - **Location:** Greensburg, PA, United States - **Experience:** Experienced - **Salary:** $55,000.0 - $62,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Macintosh Application Environment, Software Applications, Computing Platforms, Databases, Cloud Services, Student Information Systems, SQL Databases, Enterprise Software Applications, Computer Network Operations, Cloud Integration - **Published:** June 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=41148edee8cd2455 ## About the Role Do you have experience in User training (technical support)?, Do you have a High school diploma or GED?, * College degree preferred; high school diploma/GED and equivalent work experience required * 2 years of experience directly supporting enterprise applications in a medium-sized environment (multi-location, 10+ servers, 500+ nodes, 500+ users) * Experience with SQL query and database-extracted reporting preferred * Familiarity with Microsoft Active Directory administration and permissions preferred * Familiarity in supporting applications in a multiple OS environment preferred (Windows, MacOS) * Ability to conduct software application training for small groups (5 -30 people) * Understanding of computer and network operations * Experience with state mandated reporting desired. Pennsylvania Information Management Systems (PIMS) experience preferred * Ability to work well in a demanding and fast-paced environment * Excellent interpersonal skills for both internal and external communications * Excellent organization and problem-solving skills * Excellent customer service skills * Must be able to pass Child Abuse History, Criminal, and Fingerprinting clearances ## Description The IT Application Support Coordinator will join the talented team at the Greensburg-Salem School District. You will be responsible for maintaining all district software platforms that support district instruction, assessment and administrative functions., * Maintains, analyzes, troubleshoots, all software platforms that support district classroom instruction and student assessment * Conducts and coordinates training on the proper use of instructional applications for district personnel * Collaborates with IT piers to maintain software platforms and databases that enable district administrative functions to include end user support of the Student Information System * Coordinates submission of state mandated reporting as designated by the district to include Pennsylvania Information Management System (PIMS) collections * Responsible for troubleshooting assigned 3rd Tier escalation of application support tickets and coordinating with 4th Tier partners as the local liaison for resolution * Responsible for daily management of assigned help desk ticket queues with adherence to established thresholds for response * Verifies local connectivity, permissions, and functional access to administrative and instructional client-server applications as well as private and public cloud services * Gathers criteria for custom modifications to existing administrative and instructional applications and provides analysis and coordination with partners on related projects * Creates customized data extractions and reports for administrators * Keeps accurate records of application conventions and configuration * Curates the application environment of the district and ensures interoperability between platforms * Contributes to contingency planning and provides procedures in the preservation of database repositories in the context of business continuity and disaster recovery * Plays a primary role in making recommendations, developing plans, and spearheading implementation of application upgrades * Supports application publishing and cloud integration initiatives * Generates the specifications for licensing of applications; assists in identifying software needs in preparation of the annual budget * Attends designated district board meetings to support conferencing and streaming capabilities. The Technology Director may offer flexible hours at their discretion to accommodate any after-hours tasking. * Other related duties as assigned by the Technology Director. ## Related Videos - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Winning talents through play - Corporate Gaming with AKEYI](https://www.wearedevelopers.com/videos/1062-winning-talents-through-play-corporate-gaming-with-akeyi) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [TiDB, One Layer at a Time: How Distributed SQL Became an Agentic AI Backbone](https://www.wearedevelopers.com/videos/100117-tidb-one-layer-at-a-time-how-distributed-sql-became-an-agentic-ai-backbone) ## Related Articles - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)