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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Analyst - **Company:** Cyrq Energy, LLC - **Location:** Reno, NV, United States - **Salary:** $58,240.0 - $72,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Systems Engineering, Backup Devices, Remote Backup Services, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Netsuite, Networking Basics, Azure Active Directory, User Provisioning Software, Peripherals, Laptops, SentinelOne Expertise - **Published:** June 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a6b9d7bfb5422451 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Windows?, Do you have a High school diploma or GED?, * High school diploma or equivalent. * CompTIA A+, Network+, or Microsoft certifications (MD-102, MS-900, or equivalent) preferred * 1 or more years of experience in a help desk, desktop support, or IT support role * Working knowledge of Windows 10/11 operating systems, Active Directory, and Microsoft 365 * Experience troubleshooting hardware (desktops, laptops, printers, peripherals) and networking basics (DNS, DHCP, VPN) * Familiarity with ERP-based or integrated ticketing systems; experience with NetSuite preferred * Experience supporting a Microsoft Entra ID (Azure AD) / hybrid domain environment * Exposure to endpoint security tools (Sophos, CrowdStrike, SentinelOne, or similar) * Experience with Acronis or similar enterprise backup solutions * Valid driver's license and acceptable motor vehicle record * Ability to complete domestic travel, up to 5%. * Strong written and verbal communication skills; able to explain technical concepts to non-technical users * Ability to sit, for long periods of time When on plant locations: * Able to walk moderate distances over uneven ground. * Able to tolerate remote environments, indoor /outdoor work, wildlife, possible dust, dirt, and wind, including any weather typical for all seasons in southern CA, NV, and UT. * Able to don all forms of required Personal Protective Equipment. * Ability to lift up to 30 pounds. ## Description This position is the primary on-site technology resource for our Reno, NV corporate headquarters and will be the point of contact for all day-to-day IT support needs, owning end-user support, systems administration, and IT asset management across the entire company., Help Desk Support * Serve as the first contact for hardware, software, network, and peripheral support requests via ticketing system, email, and walk-up * Triage, diagnose, and resolve technical issues for workstations, laptops, printers, monitors, and mobile devices * Escalate complex issues to the Lead Systems Engineer with clear documentation and troubleshooting history; own resolution through to close * Manage and close tickets in Cyrq's NetSuite IT support ticketing system; track resolution times, document issue trends, and contribute to the internal knowledge base Systems and Infrastructure Support * Support Microsoft 365 environment user provisioning and access * Manage full employee IT (hardware / software) lifecycle (new user to deprovisioning) * Monitor and manage endpoint protection; respond to and escalate security alerts internally per established protocols * Perform routine maintenance on workstations and local network equipment * Assist with Acronis cloud backup monitoring and recovery tasks * Coordinate with the NetSuite Admin on user access provisioning, license management, and ERP-related IT support requests * Work closely with the Lead Systems Engineer on escalations, infrastructure projects, and technical direction; serve as the Reno-based execution resource for initiatives driven at the systems level * Maintain accurate inventory of IT assets across all Cyrq Energy locations, including the Reno corporate headquarters and plant sites * Coordinate with building management and vendors for connectivity, cabling, and peripheral needs * Document procedures, configurations, and recurring issues for knowledge base * Support conference room AV/technology setups ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)